topic Re: Website blocked by EE Advanced Web Protect - false positive in Security

Website blocked by EE Advanced Web Protect - false positive

Propsoftware — Mon, 08 Jun 2026 11:12:01 GMT

Hello all,

One of our customers is on EE/BT broadband and is using the EE Advanced Web Protect product, but unfortunately it is blocking access to our updates server on http://86.12.154.87

When used interactively, the user can click the option to proceed, but when it's an automated check that's looking for updates, the response is replaced by a 'Could be a scam' response, e.g.

08/06/2026 11:30:33 About to check website: http://86.12.154.87/support/misc/mostrecent.php?f=common/exe/CarlvX_CarlCloud&cl=0&m=CarlvX_CarlCloud*.exe&chkver=1.0.0.71
08/06/2026 11:30:33 Received reply: <!doctype html>
<html lang="en">
<head>
<meta name="referrer" content="unsafe-url">
<meta charset="utf-8">
<meta http-equiv="x-ua-compatible" content="ie=edge">
<title>Warning: this could be a scam</title>

...

Can anyone tell us how to get the 86.12.154.87 server 'whitelisted' please?
The client would prefer NOT to turn off the Advanced Web Protect totally.

Thanks!

Re: Website blocked by EE Advanced Web Protect - false positive

Northerner — Mon, 08 Jun 2026 14:03:23 GMT

Hi @Propsoftware

What is the website.

Thanks

Re: Website blocked by EE Advanced Web Protect - false positive

Propsoftware — Mon, 08 Jun 2026 14:53:50 GMT

> What is the website.

The base URL is http://86.12.154.87

An example of Advanced Web Protect blocking it is when visiting this:
86.12.154.87/support/misc/mostrecent.php?f=common/exe/CarlvX_CarlCloud&cl=0&m=CarlvX_CarlCloud*.exe&chkver=1.0.0.71

which should reply, in plain text:

1.0.0.72|730c0e2f2275c4a4919e847a3e42d529|http://86.12.154.87/support/common/exe/CarlvX_CarlCloud/CarlvX_CarlCloud_1.0.0.72.exe||none|

But instead, the Web Protect replaces the reply from the server with a replacement page titled "Warning: this could be a scam" which of course the calling application cannot understand.

Cheers!

Re: Website blocked by EE Advanced Web Protect - false positive

XRaySpeX — Tue, 09 Jun 2026 13:19:59 GMT

@Propsoftware wrote:
The base URL is http://86.12.154.87!

Doesn't feel like a website. It responds with:

09/06/2026 14:12:38
Hello YourIP
Good news, YourIP is NOT blacklisted by this server (86.12.154.87).

Is that right?

Re: Website blocked by EE Advanced Web Protect - false positive

Propsoftware — Tue, 09 Jun 2026 13:43:43 GMT

Yes, it's a simple webserver that hosts the EXE updates for our C.A.R.L. software.

If you visit the base address, it just checks that your IP isn't blocked.

But it also executes simple scripts to tell the calling *program* (not a human) whether there's a newer version of itself available to self-update from.

It's this that is being blocked by the EE Advanced Web Protection, so the customer needs a way of allowing all URLs on that IP though without interference from the EE product.

The only alternative I can think of is to disable Advanced Web Protection, which of course the customer isn't keen on as it performs a valid safety net for regular browsing.

Re: Website blocked by EE Advanced Web Protect - false positive

Propsoftware — Wed, 10 Jun 2026 08:39:45 GMT

Does anyone have a solution to this?

Or is there a support email address for EE where I can send the question to please?

Re: Website blocked by EE Advanced Web Protect - false positive

XRaySpeX — Wed, 10 Jun 2026 09:55:50 GMT

EE provides no eMail contact. You'll need to phone CS.

Re: Website blocked by EE Advanced Web Protect - false positive

Propsoftware — Wed, 10 Jun 2026 10:05:45 GMT

> EE provides no eMail contact. You'll need to phone CS.

Great theory, but I'm not a customer - my customer is, and they're not techie enough to explain the issue.
I think I'll just have to go with disabling the EE "Advanced Web Protect" product as it's effectively unsupported, or recommend that they switch to a better ISP that can support their offerings - shame really, as it seems a decent product.

Thanks for trying to help XRaySpex, just unfortunate that EE themselves aren't as helpful.

Re: Website blocked by EE Advanced Web Protect - false positive

XRaySpeX — Wed, 10 Jun 2026 10:16:31 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

topic Re: Website blocked by EE Advanced Web Protect - false positive in Security

Website blocked by EE Advanced Web Protect - false positive

Re: Website blocked by EE Advanced Web Protect - false positive

Re: Website blocked by EE Advanced Web Protect - false positive

Re: Website blocked by EE Advanced Web Protect - false positive

Hello YourIP

Re: Website blocked by EE Advanced Web Protect - false positive

Re: Website blocked by EE Advanced Web Protect - false positive

Re: Website blocked by EE Advanced Web Protect - false positive

Re: Website blocked by EE Advanced Web Protect - false positive

Re: Website blocked by EE Advanced Web Protect - false positive