topic Re: Dark Web Monitoring down? in Security

Dark Web Monitoring down?

Gastro5A — Thu, 04 Jun 2026 07:35:27 GMT

Dark Web Monitoring has been unavailable on the EE Cyber Security app on my phone for a couple of weeks now. Does anyone know what’s going on?

Northerner — Thu, 04 Jun 2026 12:05:17 GMT

Is this not a Norton product. It might be worth checking/posting on there forums.

Thanks

Peter_W — Thu, 04 Jun 2026 14:30:37 GMT

Welcome to the Community, @Gastro5A

Thanks for taking the time to flag this, too!

This is the first report I've heard around this - could you please let us know a bit more about what's happening when you try to use this?

Peter

BSmith4 — Sun, 07 Jun 2026 10:45:31 GMT

Hi, my Dark Web Monitoring down for a few days now .

it listed my email was on darkweb after Cargurus being hacked.

then the dark web function was unavailable.

Michael_D — Sun, 07 Jun 2026 12:46:36 GMT

Welcome to the community.

What do you see when you are trying to look at the dark web function?

If you have a screenshot, you can attach that here, but make sure you block out any personal details.

Michael

BSmith4 — Sun, 07 Jun 2026 14:40:03 GMT

hi Blackweb monitoring was working, informed me that one of my emails was compromised by Shiny Hackers via Cargurus.

I did not click links on email from cargurus , I’ve screen dumped part of email and deleted.
since this my dark web not available?

bit concerned my phone is compromised ?
uve changed my email password too.

any help appreciated

Michael_D — Sun, 07 Jun 2026 14:57:59 GMT

Thanks for sharing that @BSmith4.

Have you been able to try uninstall and reinstalling the app to see if that shows the Dark Web Monitoring again?

Michael

BSmith4 — Sun, 07 Jun 2026 17:47:01 GMT

Hi , I managed to uninstall and re-install cyber security and Dark Web is active.

thank you for advise

Leanne_T — Mon, 08 Jun 2026 07:17:58 GMT

Hi there @BSmith4

Thanks for coming back and letting us know.

Leanne.