topic Dark Web Monitoring Emails URL's in EE emails are malformed in Security

Dark Web Monitoring Emails URL's in EE emails are malformed

Horvak — Fri, 22 May 2026 12:39:01 GMT

I get notifications from EE for DARK WEB ACTIVITY DETECTED, when I select the button the URL always fails, what is the point? when I go to help I get a page that states go to

Sign in to https://ee.co.uk/ EE credentials.
Click Addons & Extras and select EE Cyber Security.

and I cannot find Addons & Extras what am I doing wrong?

Re: Dark Web Monitoring Emails URL's in EE emails are malformed

Rach_H — Fri, 22 May 2026 14:59:02 GMT

Hi @Horvak,

Welcome to the Community!

We don't want you to have any issues using our Cyber Security, so I'm sorry to hear this is happening. Could you try clearing your cookies and cache and see if this allows you to see what you need?

Rach