topic Content Lock Removal in Security

Content Lock Removal

MitchellCrees — Mon, 11 May 2026 18:24:46 GMT

I am trying to remove the content locking restrictions from my phone, yet I have found the process to be ridiculously hard to do and not user friendly in the slightest.

I have tried looking on the EE website and communities for help, but nothing they have provided actually works. I am on not on a contract plan, so I am therefore seemingly unable to verify my age online or on the app. Despite setting up verification ID on the EE app, which involved sending a copy of my ID!

When I call up on the various numbers listed, I am taken to an automated line which requires me to use a credit card to verify my age. I only have debit cards available so this service is redundant.

You cannot speak to an actual customer service person to help with this, which means the only option I have left is to physically go in store, and my local store in nowhere near where I live.

I've found the whole process to be tedious and overly complicated when I have literally sent verification of my passport, and there is no option to do so online.

EE need to fix their user interface.

Re: Content Lock Removal

XRaySpeX — Mon, 11 May 2026 18:47:38 GMT

On PAYG & not having any credit card you can only visit an EE store with some photo ID to remove content lock. Unfortunately having a Verified EE ID doesn't help.

Re: Content Lock Removal

ee_user14 — Mon, 11 May 2026 19:24:59 GMT

@MitchellCrees wrote:
I am trying to remove the content locking restrictions from my phone,...I only have debit cards available

Debit cards are available to under 18s, whilst credit cards are only available to those 18+

The credit card requirement is thus quite deliberate, intentional and by design.