topic Re: Comlait in Security

Comlait

Markdog1973 — Thu, 30 Apr 2026 12:09:19 GMT

I am writing to make a formal complaint regarding the serious security breach and blatant lack of support I received from your staff at the Ealing Broadway store.
All of our data, including our bank card, has been leaked, so we suspect that EE employees are involved. Please investigate and take action!!!
On April 28, 2026, we were victims of a scam by EE. My friend and I quickly ran to the nearest EE store on Ealing Broadway to ask for help, but the salesperson ignored us until the very end, got up, and went to talk to another customer. I approached her and told her that we weren't finished talking to her and that she hadn't even tried to help us resolve the issue. She rudely replied that she didn't want to talk to us anymore, called us stupid, and said she didn't want to deal with our problem. She advised us to call 150 and wait 4-5 working days for a refund, and simply laughed in our faces... Such a dismissive response horrified me. How can you talk like that to people who have been scammed and are panicking?! We urge you to look into this and take appropriate action!!!

Re: Comlait

XRaySpeX — Thu, 30 Apr 2026 12:22:50 GMT

@Markdog1973 : : This user discussion forum is not the correct platform for lodging complaints upon or escalating issues with EE. You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Comlait

Peter_W — Thu, 30 Apr 2026 12:28:44 GMT

Welcome to the Community, @Markdog1973

I'm really concerned to hear about your experience here.

Whilst our teams in-store and our customer care team do have slightly different roles and expertise, we would never expect your concerns to be dismissed, and especially so considering the circumstances you have described here.

I'm keen to explore this more and make sure we've done all we can to help here, so I'm going to send you over a private message with some more details.

Peter

Re: Comlait

Northerner — Thu, 30 Apr 2026 13:06:39 GMT

Hi @Markdog1973

To add to @XRaySpeX and @Peter_W posts I would suggest speaking with your bank or canceling your Bank cards/changing your account number with your bank.

Thanks

Re: Comlait

Peter_W — Thu, 30 Apr 2026 16:02:07 GMT

Hi @Markdog1973

I've had to reject the most recent posts and images that you have posted, as this is a public forum and these contained a lot of personal information.

If you can please send these back over to me in private message, we can help further.

Peter