topic Re: SPAM in Security

SPAM

Grantie73 — Wed, 22 Apr 2026 12:21:45 GMT

This has just started appearing on my EE app when I log in. I have not clicked on any link. My DD are in place and bill is paid. Is this a new scam ? And how do I get rid of it ?

Re: SPAM

XRaySpeX — Wed, 22 Apr 2026 12:28:34 GMT

@Grantie73 : Does it have a link in it that it tells you to click? Don't go there but what was the link?

Re: SPAM

Grantie73 — Wed, 22 Apr 2026 12:30:24 GMT

There is a click here to pay which I did not do

Sent from Yahoo Mail for iPhone

Re: SPAM

XRaySpeX — Wed, 22 Apr 2026 12:31:56 GMT

Can you read the underlying URL?

Re: SPAM

Peter_W — Wed, 22 Apr 2026 13:43:00 GMT

Hey there, @Grantie73

It is extremely unlikely bordering on impossible for a scammer to infiltrate your EE app and alter the content displayed, especially on an iPhone.

If you head over to the browser version of your account from a different device, do you see the same error message?

Alternatively if you give our team a call, they can check the status of your payments right away and confirm if this message is correct.

Peter

Re: SPAM

Grantie73 — Wed, 22 Apr 2026 13:43:24 GMT

Thank you. No outstanding payments due. Only just come over to EE and first bill paid all ok.
No idea where this has come from , very very strange

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Re: SPAM

Peter_W — Wed, 22 Apr 2026 14:09:37 GMT

Thanks @Grantie73.

I would very strongly recommend getting this double checked by our team so you can be absolutely sure.

Normally payment scams would be in the form of a text or email; in 10 years of working for EE I have never known scammers be able to influence or amend what is displayed in our dedicated app, so I'm leaning towards thinking the outstanding amount is genuine.

There could be a couple of genuine reasons your account has seen extra charges after a bill has been paid, and if you get in touch they'll be able to take a closer look.

Peter

Re: SPAM

Grantie73 — Wed, 22 Apr 2026 14:12:24 GMT

Checked the web version. First bill paid via DD. Nothing would up to £50. Have checked everything on web version and app however will call just to clarify

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Re: SPAM

Peter_W — Wed, 22 Apr 2026 14:15:16 GMT

Thanks @Grantie73

Please keep us posted here 😊

Peter

Re: SPAM

Grantie73 — Wed, 22 Apr 2026 14:20:24 GMT

All sorted . I just spoke to EE. They said if I was to make calls to a number abroad it’s a £50 deposit. This should have been clarified at purchase point needless to say it’s not something I need.
Thank you

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Re: SPAM

Katie_B — Wed, 22 Apr 2026 14:49:41 GMT

Thanks for letting us know @Grantie73.

I'm glad to hear it's all sorted.

Katie