https://community.ee.co.uk/t5/Security/Re-Managing-online-safety-can-i-do-this-without-the-app/m-p/1613633#M16924 <P>I have exactly the same frustration. In my case, I can’t get the app to pair with my hub. I’ve tried reinstalling the app, resetting the hub, putting my phone right next to the hub while it tries to pair, leaving it for ages, doing all those at the same time!?</P> Sat, 18 Apr 2026 07:07:04 GMT PhilK2 2026-04-18T07:07:04Z https://community.ee.co.uk/t5/Security/Re-Managing-online-safety-can-i-do-this-without-the-app/m-p/1613633#M16924 <P>I have exactly the same frustration. In my case, I can’t get the app to pair with my hub. I’ve tried reinstalling the app, resetting the hub, putting my phone right next to the hub while it tries to pair, leaving it for ages, doing all those at the same time!?</P> Sat, 18 Apr 2026 07:07:04 GMT https://community.ee.co.uk/t5/Security/Re-Managing-online-safety-can-i-do-this-without-the-app/m-p/1613633#M16924 PhilK2 2026-04-18T07:07:04Z https://community.ee.co.uk/t5/Security/Re-Managing-online-safety-can-i-do-this-without-the-app/m-p/1613663#M16925 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4978505">@PhilK2</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>You've already done most of the steps that we'd usually suggest to get the app to pair with the hub.</P> <P>The only other one I'd try would be to restart your phone when you have uninstalled the app.</P> <P>If that still doesn't get it paired, I'd recommend giving our <A href="https://ee.co.uk/help/contact-ee" target="_blank">tech guides</A> a call so they can have a look into this further for you.</P> <P>Michael</P> Sat, 18 Apr 2026 09:35:32 GMT https://community.ee.co.uk/t5/Security/Re-Managing-online-safety-can-i-do-this-without-the-app/m-p/1613663#M16925 Michael_D 2026-04-18T09:35:32Z