topic Re: Identify fraud used to take ee mobile contract in my name. in Security

Identify fraud used to take ee mobile contract in my name.

Rsharp419 — Mon, 05 Dec 2022 17:28:00 GMT

Today(5/12/22) I received a letter from ee telling to expect my bill of £84.35 to be taken on the 7th December. I have never had any dealings with ee. I want to know what to do as it is causing me much distress.

Re: Identify fraud used to take ee mobile contract in my name.

James_B — Mon, 05 Dec 2022 17:40:47 GMT

Hi @Rsharp419,

Welcome to the EE Community.

I'm sorry to hear you've been a victim of identity fraud.

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: Identify fraud used to take ee mobile contract in my name.

gavin4444 — Fri, 17 Apr 2026 13:40:27 GMT

Hi there James,

I have also suffered this same issue. I have spoken to someone at EE about it on Monday this week and would be grateful for an update. I have spent a lot of money on signing up with the 3 main credit search agencies to prevent further fraud taking place.

please can you advise me what I can do. I have a timeline of events and actions that I have taken and would like to hear how EE will resolve things for me.

Kind regards,

Gavin

Re: Identify fraud used to take ee mobile contract in my name.

Debbie_G — Fri, 17 Apr 2026 16:03:15 GMT

Hi @gavin4444.

Thanks for coming to the community.

I appreciate you’re trying to get more information about this.

If you give our Customer Service team a call, they’ll be able to access your account, look into this further and provide you with an update.

Debbie