topic Re: Sales Call from EE in Security

Sales Call from EE

Roball23 — Tue, 19 Dec 2023 18:53:17 GMT

Received a Sales Call from telephone number 01438 989232 saying they were EE. Supposedly changed to a pay monthly from pay as you go. Did not give any bank account details. Was this really EE?

Re: Sales Call from EE

XRaySpeX — Tue, 19 Dec 2023 19:28:07 GMT

Well, not from EE directly but from StepChange, 1 of EE's Direct partners

Re: Sales Call from EE

Roball23 — Tue, 19 Dec 2023 19:44:01 GMT

Thanks for replying. So no concerns that it maybe a scam?

Re: Sales Call from EE

XRaySpeX — Tue, 19 Dec 2023 19:46:24 GMT

Personally, I wouldn't!

Re: Sales Call from EE

Christopher_G — Wed, 20 Dec 2023 07:51:14 GMT

Hi @Roball23

Welcome to the community. 🙂

Step Change are an EE approved, direct partner.

Chris

Re: Sales Call from EE

Kaci0 — Tue, 19 Mar 2024 16:46:10 GMT

Had the same thing happen they keep calling 🤦‍♀️

Re: Sales Call from EE

Mkemp87x — Tue, 17 Sep 2024 12:11:03 GMT

personally its a scam sales call to get u to buy more things from them that u dont need for etc i got the new samsung then there cold calling to get me to pre order the new iphone no thank u

Re: Sales Call from EE

olivoyl — Fri, 15 Nov 2024 12:03:23 GMT

Me too, they are very persistent. They have called me daily since Monday. But never answered the call.

Re: Sales Call from EE

TilerJones — Wed, 22 Jan 2025 15:24:20 GMT

I know this is an old thread but it popped up when I googled so just wanted to flag that this organisation lies to you. They told me that they needed to sign me up to a new 24month contract with EE because all BT customers were transferring to EE. Made it sound like it wasn't optional but when I said I didn't want to start a new 24 month contract when I was already 12 months in to my contract with BT they said OK and hung up. Dodgy.

Re: Sales Call from EE

Rach_H — Wed, 22 Jan 2025 18:08:57 GMT

Hi @TilerJones

Welcome to the Community!

We don't want you to have any concerns about being lied to, so I'd like to help. We are working to move BT customers to EE, but if you are in contract with BT then you may be able to wait until your plan has ended. Can I check the number that called you, so we can be sure if this was one of our team?

Rach

Re: Sales Call from EE

Marshmallo — Tue, 31 Mar 2026 17:16:54 GMT

I just had a similar call. How, where and why do they have access to my account details and what is on my contract with EE?

Re: Sales Call from EE

Alex_H — Wed, 01 Apr 2026 07:36:00 GMT

Hi @Marshmallo,

Welcome to the EE Community

If the call you have received is from one of our direct partners, which you can check here, they are trusted partners with whom we share information for sales purposes.

If you wish to opt out of marketing such as this you can by giving us a call to request this or filling out our web form. Full details can be found on our privacy policy page under the Want to change your cookies, marketing or consent preferences? header.

Alex