topic Re: Remove age restriction and content lock in Security

Remove age restriction and content lock

armstrongleigh5 — Sat, 29 Apr 2023 23:55:37 GMT

I'm trying to remove content lock and age restriction

Re: Remove age restriction and content lock

XRaySpeX — Sun, 30 Apr 2023 01:08:53 GMT

Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Remove age restriction and content lock

Andre1985 — Fri, 26 May 2023 18:20:58 GMT

Tgx

Re: Remove age restriction and content lock

Steven125 — Tue, 04 Jul 2023 11:42:33 GMT

I’m trying to remove the age restrictions

Re: Remove age restriction and content lock

Leanne_T — Tue, 04 Jul 2023 12:42:23 GMT

Hi @Steven125

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: Remove age restriction and content lock

XRaySpeX — Tue, 04 Jul 2023 13:31:08 GMT

@Steven125 : Scroll up & read the Solution.

Re: Remove age restriction and content lock

Derae2022 — Fri, 07 Jul 2023 01:41:53 GMT

How do I find it

Re: Remove age restriction and content lock

Leanne_T — Fri, 07 Jul 2023 06:43:32 GMT

Hi @Derae2022

Welcome to the EE Community. 🙂

Please see How do I turn on parental controls on my device?

Thanks

Leanne.

Re: Remove age restriction and content lock

SnowFace1 — Sun, 09 Jul 2023 17:59:22 GMT

Contracted

Re: Remove age restriction and content lock

SnowFace1 — Sun, 09 Jul 2023 18:05:15 GMT

Turn off age restriction off my device. Thanks

Re: Remove age restriction and content lock

XRaySpeX — Sun, 09 Jul 2023 19:10:16 GMT

@SnowFace1 : Just read the Solution above to see how to do it.

Re: Remove age restriction and content lock

Crazycraig — Mon, 24 Jul 2023 21:57:24 GMT

I want the age restriction took off

Re: Remove age restriction and content lock

XRaySpeX — Mon, 24 Jul 2023 22:15:13 GMT

@Crazycraig : Then why not read the Solution of this thread you tacked onto?

Re: Remove age restriction and content lock

Leanne_T — Tue, 25 Jul 2023 06:40:14 GMT

Hi @Crazycraig

Please see our How do I turn on parental controls on my device? Help page for details on changing the content lock settings 🙂

Leanne.

Re: Remove age restriction and content lock

OllieRaywood — Mon, 31 Jul 2023 15:27:12 GMT

I’m not an EE member but I have bought the EE 5g router so how can I turn off the moderate lock settings?

Re: Remove age restriction and content lock

James_B — Mon, 31 Jul 2023 17:19:39 GMT

Hi @OllieRaywood,

Welcome to the EE Community. 🙂

Please see How do I turn on parental controls on my device? | Help | EE.

Thanks

James

Re: Remove age restriction and content lock

Ashleywalzh — Sun, 06 Aug 2023 10:18:03 GMT

Remove contant lock

Re: Remove age restriction and content lock

Christopher_G — Sun, 06 Aug 2023 12:20:43 GMT

Hi @Ashleywalzh

Check out this 'How Do I Turn On Parental Controls on My Device?' help page. It explains how to remove your content lock.

Chris

Re: Remove age restriction and content lock

MoniqueMckenzie — Sat, 26 Aug 2023 10:24:47 GMT

Hi I’m trying to remove restrictions and age lock

Re: Remove age restriction and content lock

Katie_B — Sat, 26 Aug 2023 10:32:16 GMT

Hello @MoniqueMckenzie.

You can remove content lock within your My EE account.

Are you seeing an error message when trying to do this?

Could I please confirm if you are pay as you go or pay monthly?

Katie