topic Re: Re: EE Cyber security in Security

Re: EE Cyber security

Phil_8049 — Mon, 09 Feb 2026 19:53:00 GMT

Evening hero's 🤔

I signed up for EE Cyber Security.

All was working fine, then today it wasn't!

Basically on android phone i have the EECS app, where from top to bottom I have the scan option, dark web option and then then the WIFI security showing my network name.

I reference to the dark web monitoring option, where I had added email addresses, phone numbers and addresses to be monitored.

Went on app today, the dark web option was prompting me to sign in, as the latter added addresses had disappeared.

On doing so, I had a message saying no subscription found.

Checking the same account on my laptop, it shows I have 8/15 devices covered by the EECS.

When I sign to check the devices, I am told no subscription found.

PLEASE REFER TO IMAGES.

Can anyone enlighten me as to what to do next, bearing in mind I have already spoken to EE.

Rgds

Phil

Re: Re: EE Cyber security

Leanne_T — Tue, 10 Feb 2026 09:27:02 GMT

Morning @Phil_8049

Thanks for coming back to the community.

Have you recently made any account changes, such as changing plans?

When you spoke to our tech guides what did they advise?

Speak soon 🙂

Leanne.

Re: Re: EE Cyber security

Phil_8049 — Tue, 10 Feb 2026 09:34:37 GMT

Morning @Leanne_T

Thanks for your reply.

Ive made no changes to my account.

Found out that EE had done an 'upgrade' and when chatting to EE, they asked if my name was Margaret, as mob numbers were similar.

Ive been called many things, but Im no Margaret 🤣

Anyway EECS now up and running finally.

Cheers

Phil

Re: Re: EE Cyber security

Leanne_T — Tue, 10 Feb 2026 10:05:50 GMT

Hi @Phil_8049

Thanks for the update and letting me know this has been resolved and you're EE Cyber Security is back up and running 🙂

Leanne.