topic Re: SIM card scam in Security

SIM card scam

JLilley2012 — Wed, 04 Feb 2026 16:57:26 GMT

Hi all,

on 4th February 2026 at 16:45

i had a gay call me saying my SIM card will be blocked tomorrow and EE will be sending out a new SIM card for me and they need to provide it is me and will I give them my email so they can send me a email and I have to click on the link and send them the code I kept saying to them the email was block by gmail due to scam Alert and when I told them this they kept sending me emails and they kept getting blocked they got so upset they ended the call then I had a follow up call 5 mins later tell me that they are merging with 3 network and they need my details to send new SIM card as my sim will be blocked, I told them if your EE you will have my details and once they could not tell me anything about my account I blocked them and come on here to report it.

guys be careful they sending out very nasty emails that will take over your account or system I did not open it I reported it as a scam and deleted them EE would not be like this and if in doubt tell them you are calling EE on a second phone.

be safe

Re: SIM card scam

XRaySpeX — Wed, 04 Feb 2026 17:01:14 GMT

It's a scam. EE are not merging with 3.

Report spam calls by filling the form @ https://www.bt.com/exp/help/contact-bt/form/scams

Re: SIM card scam

JLilley2012 — Wed, 04 Feb 2026 17:04:17 GMT

Thank you I just wanted to let people to know about this as I’ve not seen a new SIM card scam on here for a while.

Thank you XRaySpeX

Re: SIM card scam

Leanne_T — Wed, 04 Feb 2026 18:36:37 GMT

Hi @JLilley2012

Thanks so much for sharing the details of this scam call and email to help others stay safe.

If you need any more information on how to report scams, or what to look out for; please see our Staying safe online page.

Take care 🙂

Leanne.

Re: SIM card scam

Profile closed — Fri, 08 May 2026 14:33:02 GMT

another scam today - "due to EE merging with BT" we need to send you a new SIM because of issues on our end

your current one will stop working in a couple of days

no idea what the scam/info they wanted was - hung up at this point.

Re: SIM card scam

XRaySpeX — Fri, 08 May 2026 16:35:51 GMT

@Profile closed : EE merged into BT years ago, not today!

Report spam calls by filling the form @ https://www.bt.com/exp/help/contact-bt/form/scams

Re: SIM card scam

Peter_W — Fri, 08 May 2026 16:37:37 GMT

Thanks for flagging this, @Profile closed

I've had similar calls recently, but they always claim to be from Three, as that's where my number originated before I joined EE.

If you get the chance, can you please report this number to our security team via our form here?

You can also check out the genuine numbers our team will call from on the links below:

Numbers EE partners will call from | Profile Help | EE

How Do We Contact You About Your Account? | Profile Help | EE

Peter

Re: SIM card scam

Profile closed — Fri, 08 May 2026 16:42:59 GMT

OK, I worded this incorrectly

I was referring to the EE/BT merged entity starting to use the BT brand name again for mobile as well as the EE brand name

https://www.ispreview.co.uk/index.php/2026/05/bt-refreshes-uk-consumer-brands-and-relaunches-bt-mobile-service.html

Re: SIM card scam

Peter_W — Fri, 08 May 2026 17:12:59 GMT

@Profile closed This scam has nothing to do with the recent BT news other than the perpetrators using it as plausible means to sell their story.

As I mentioned, I've had similar calls purporting to be from Three, and in those calls they claim I need a new SIM due to their merger with Vodafone.

Peter

Re: SIM card scam

Profile closed — Fri, 08 May 2026 17:17:27 GMT

yes, I am aware this is unrelated and a scam

just flagging in case anyone else comes across this. never mind