topic Norton Cyber security VPN in Security

Norton Cyber security VPN

welshroces — Thu, 15 Jan 2026 12:41:38 GMT

Hello, I've just set up Norton cyber security and trying to turn on the VPN but it just says 'unavailable' has anyone else had this issue? It's the only reason I wanted to set it up to be honest and the key feature won't even turn on! It says I need to sign in which I obviously am even tried uninstalling the program and tried signing in and out multiple times!

Re: Norton Cyber security VPN

Chris_B — Thu, 15 Jan 2026 13:36:49 GMT

@welshroces just to check you are signing in with your EE account login details ?

Re: Norton Cyber security VPN

welshroces — Thu, 15 Jan 2026 15:17:34 GMT

Yes I am! When I sign out and sign back in it prompts me to log in with my EE account

Re: Norton Cyber security VPN

Katie_B — Thu, 15 Jan 2026 19:01:52 GMT

Thanks for getting back to us @welshroces.

If you are still having issues after a new install I would recommend contacting Norton Support. They will be able to provide more specific support around using VPN.

Katie 🙂

Re: Norton Cyber security VPN

welshroces — Fri, 16 Jan 2026 07:22:59 GMT

I'd love to use their support but they keep telling me I do not have an account with them when trying to use it..

Re: Norton Cyber security VPN

Leanne_T — Fri, 16 Jan 2026 12:55:53 GMT

Hi @welshroces

Thanks for coming back to us.

If you're getting this message with the registered email address. I would suggest getting in touch with our technical support guides and they can make sure everything is set up correctly at our end.

Let us know how you get on.

Leanne.