topic Company website blocked by EE content lock in Security

Company website blocked by EE content lock

victimothy — Fri, 12 Dec 2025 09:50:56 GMT

I work for an online retailer selling outdoors pursuits gear, we have recently been made aware of customers being unable to access our site on EE and after investigation I have established that your parental controls are blocking our site when enabled. This is not an issue we are experiencing with any other networks and a quick browse of your forums shows that this seems to be a pretty common issue on EE recently.

www.uttings.co.uk

We are reputable retailer dating back nearly 50 years, to have swathes of customers losing access at the busiest time of year for no good reason is absolutely galling, *please* can you refer this to your categorisation team to have our site re-categorised as a matter of urgency.

Re: Company website blocked by EE content lock

Northerner — Fri, 12 Dec 2025 10:13:06 GMT

Hi @victimothy

I am not on EE as my internet provider and I cannot access this site. This seems to be DNS IP issue at your end.

Thanks

Re: Company website blocked by EE content lock

victimothy — Fri, 12 Dec 2025 10:26:44 GMT

Can I ask who your internet provider is please?

Re: Company website blocked by EE content lock

bristolian — Fri, 12 Dec 2025 11:02:13 GMT

@victimothy wrote:
I work for an online retailer .....
www.uttings.co.uk

Your link is going to www.uttings.co.yj which I presume is an error. This may be Northerner's issue.

Re: Company website blocked by EE content lock

victimothy — Fri, 12 Dec 2025 11:08:53 GMT

How strange!

www.uttings.co.uk

Re: Company website blocked by EE content lock

XRaySpeX — Fri, 12 Dec 2025 11:26:22 GMT

@victimothy wrote:
www.uttings.co.uk

Your link is invalid. The underlying URL has '.yj' instead of '.uk'.