topic Re: Arlo security in Security

Arlo security

Winniek — Mon, 01 Dec 2025 16:23:51 GMT

I have no activation code 150 tells me I have no home security. I have registered with my email details that EE hold and I can not access the 24 month subscription. Can anyone help please?

Re: Arlo security

Winniek — Mon, 01 Dec 2025 16:19:29 GMT

I have same issue, 150 tell me i don't have home security. Which i do I have tried everything and it is past for returning what can't be accessed

Re: Arlo security

Christopher_G — Mon, 01 Dec 2025 18:45:20 GMT

Hi @Winniek

Welcome to the community.

I think you should have received a message from EE after purchasing the Arlo product, to which you should reply ARLO to 150.

When you say 150 tells you that you don't have a product, is that a reply to the text message or have you called to speak to someone about it?

Chris

Re: Arlo security

Gazaz — Thu, 04 Dec 2025 08:35:29 GMT

I am in the same position replied to the EE email with ARLO and am getting the same text message reply

Sorry - it doesn't look like you have EE Smart Home Security to receive a voucher code.

Re: Arlo security

Michael_D — Thu, 04 Dec 2025 11:37:13 GMT

Hi @Gazaz

Welcome to the community.

If you are getting that reply when following the text route, I'd recommend giving our customer service guides a call, and they can bring up your account and look into this further for you.

Michael

Re: Arlo security

Gazaz — Thu, 04 Dec 2025 17:21:42 GMT

Yep rang them today and there was an issue with the registering of a part of the purchase code received and up and running now

Re: Arlo security

Leanne_T — Thu, 04 Dec 2025 18:25:27 GMT

Hi @Gazaz

Thanks for coming back to us with an update.

Really glad this is now sorted for you.

Leanne 🙂