topic Re: Dark web security does not work in Security

Dark web security does not work

XanderMooib — Sun, 13 Apr 2025 17:34:44 GMT

Hi! The dark web security does not work. It does not load completely . It keeps on saying ‘loading’. Or it states there is something wrong. Or an empty screen. Is it possible to fix this? Kind regards, Xander

Re: Dark web security does not work

Lesley_W — Mon, 14 Apr 2025 08:14:39 GMT

Hi @XanderMooib

Welcome to our community.

Is this the first time using it or has it worked as expected previously?

Lesley

Re: Dark web security does not work

TerryW2 — Thu, 04 Dec 2025 10:05:33 GMT

I have the same issue. Dark web results continuously loading. This started after the app was updated.

Re: Dark web security does not work

Linzi_H — Thu, 04 Dec 2025 12:25:44 GMT

Hi @TerryW2

Welcome to the community.

I'd suggest deleting and reinstalling the app to see if this makes any difference. If things don't improve, then please reach out to our team directly so they can help further.

Linzi

Re: Dark web security does not work

Chris_B — Thu, 04 Dec 2025 13:30:18 GMT

@TerryW2 You can always use this website as this is exactly the same thing,

https://haveibeenpwned.com