topic Re: Scam Guard in Security

Scam Guard

Anth7 — Wed, 19 Nov 2025 19:17:01 GMT

Hello .When I upgraded my phone to the Pixel 10 Pro I got the Essentials Plus Unlimited Plan. Within the plan I have Scam Guard. Yesterday I activated three months of free Cyber Security Duo. I connected one of my email accounts to the Norton Dark Web Monitoring.

My first question is would I be able to connect another account to Norton Dark Web Monitoring ? My second question is can I install Norton Cyber Security on four more devices for free to make it five in total ? The reason I ask is because on my Norton account it says "you can install Norton on 4 devices" . However on a post about a similar topic someone from the EE Community Support Team told a customer "Cyber Security Duo is real time protection for up to two devices".

Re: Scam Guard

Chris_B — Wed, 19 Nov 2025 19:35:42 GMT

@Anth7 at the time that a reply was posted it was two devices. It is now five devices, So yes you can have 4 more devices. You can add more accounts/email addresses.

Not sure why it’s still called Duo. The cost used to be £2 and it was for two devices, the price went up to £2.50 but so did the number of devices you could add under the Duo subscription.

Re: Scam Guard

Anth7 — Wed, 19 Nov 2025 21:58:08 GMT

Thanks . Whenever I search Norton website on my phone will I automatically be directed to the shared Norton/EE webpage. I ask because I already have a Norton account from all the times I purchased their virus protection for my computer. I was able to sign into my.norton.com (the one that has the Norton and EE logos together) with my EE password . But when I tried to sign in to check something on Norton on my laptop my EE password does not work.

Re: Scam Guard

Lesley_W — Thu, 20 Nov 2025 10:38:03 GMT

Hi @Anth7

Thanks for coming to our community.

If you would like to check what your specific plan includes or are having trouble logging in, our team are happy to help. You can see how to contact them here Contact Us To Request Technical Support for Cyber Security.

Lesley