topic Re: EE False positives need clearing please in Security

EE False positives need clearing please

Blakehampton — Fri, 14 Nov 2025 10:16:21 GMT

Hello, our company website https://www.blakehampton.com is currently being blocked by EE but this is incorrect.

https://www.virustotal.com/gui/url/0bc6036b182fca26a45641a941f649d0aae62096f40ae5485943ee0720e11133- as you can see clear here no problems.

I called EE yesterday but with no success please can you help me with this.

Thanks

Tom

Re: EE False positives need clearing please

Christopher_G — Fri, 14 Nov 2025 13:31:22 GMT

Hi @Blakehampton

Welcome to the community

We'll do our best to help here. Are the customers who have reported this to you EE mobile customers, EE Broadband customers or both?

Thanks

Chris

Re: EE False positives need clearing please

Schockwave — Fri, 14 Nov 2025 14:52:40 GMT

@Christopher_G , I have just tried it with EE mobile, and it does not work, I do have VPN on as well.

Re: EE False positives need clearing please

Christopher_G — Fri, 14 Nov 2025 15:06:46 GMT

Thanks, @Schockwave

I've tested from my personal mobile and it does work on both broadband and mobile data. Do you have a content lock enabled? What comes up when you try to view it?

Chris

Re: EE False positives need clearing please

Schockwave — Fri, 14 Nov 2025 15:14:07 GMT

@Christopher_G , no I certainly do not have content lock enabled, I do not need to have content lock on, it is definitely off, I just tried it again and comes up with TLS error.

Re: EE False positives need clearing please

XRaySpeX — Fri, 14 Nov 2025 18:58:20 GMT

Your site works over O2 Mobile but not over EE BB. I think the (2) browser is rejecting it as "Nor Private/Security Threat".