topic Re: Possible Scam in Security

Possible Scam

Beagle19 — Mon, 30 Sep 2024 13:29:22 GMT

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anybody else has heard of this

Re: Possible Scam

Ali_A — Thu, 29 Jan 2026 15:43:14 GMT

Hi @Beagle19

Welcome to the EE Community

Our 4G service is still active and current 4G SIM cards also work with 5G. We don't have a programme in place to proactively contact customers to replace SIM cards.

Do you have the telephone number you received the call from?

If you're concerned about unsolicited contact from other companies, you can visit Avoid-and-prevent-scams | Help | EE for steps on how to block and prevent these.

Ali

Re: Possible Scam

T160T100 — Wed, 02 Oct 2024 16:31:48 GMT

I had same call very convincing sent me a text from EE I gave him my email then recieved an email with a pin for 2 factor authentication at this point I hung up. Phone number was 02045783186

Re: Possible Scam

Ali_A — Thu, 29 Jan 2026 15:42:21 GMT

Hi @T160T100

Welcome to the EE Community

Please read the How we contact you | EE and the Numbers our Direct Partners call from lists to check that calls being made to you are from or on behalf of our company!

If you are receiving any unwanted calls or texts from any other numbers or companies, please visit our How to avoid and report scams | Help | EE page for help and steps on stopping and reporting these.

Ali

Re: Possible Scam

Daifairs — Sat, 19 Oct 2024 12:49:05 GMT

I’ve had this two days in row,

the telephone number was 020 4578 3183

I asked them to send a text to confirm it was EE they said they were going to but never.
considering my phone is brand new I knew it was suspicious

I filpped on the guy he said he could cancel my contract for being abusive I then give him a few kind words a multiple four letter ones and hanged up

Re: Possible Scam

Daifairs — Sat, 19 Oct 2024 12:52:52 GMT

To EE how do the scammers know what network I’m on have there been a data breach that you not telling customers about????

Re: Possible Scam

Chris_B — Sat, 19 Oct 2024 13:56:30 GMT

@Daifairs There are websites that give this information. Just google search

what cellular network is this number on

the internet is full of stuff like this if you ask the right questions.

Re: Possible Scam

Anantrup — Fri, 08 Nov 2024 14:37:43 GMT

I had the same phone call, and soon realise they wanted the six digits code which is EE send so that you can change your password. I realise someone had changed my password and I quickly contacted EE and changed it back to a new one. Nothing was ordered from my account, so I’m wondering why they would want to get into my account. Is it because of identity theft as they can get the name and address email address and phone number and also your date of birth. If someone has done that, how can I protect myself from that?

Re: Possible Scam

Ali_A — Fri, 08 Nov 2024 17:39:06 GMT

Hi @Anantrup

You've taken the right steps to protect your account by updating your password.

We take all reports of attempted fraud seriously. Please use our online form at Report a scam call | BT Help to report the call to be investigated.

You can also visit our Online Security: Avoid and prevent scams page for details on how to keep your details and your account secure.

Ali

Re: Possible Scam

Gapple — Sat, 16 Nov 2024 12:08:55 GMT

Just had the same call. I wished them good luck with their plan.
number was 020 4578 3174

Re: Possible Scam

Hatfield191 — Fri, 22 Nov 2024 20:34:07 GMT

Same scam coming from 02070974824.

Re: Possible Scam

Ali_A — Sat, 23 Nov 2024 08:34:05 GMT

Hi @Hatfield191

Please use our online form at Report a scam call | BT Help to report the call to be investigated.

Ali

Re: Possible Scam

BH76 — Tue, 26 Nov 2024 09:23:01 GMT

Hi,

I've had 2 calls over last 2 days from 07544 021595 and 07725 476437 - hung up both times but exactly the same, trying to get a new SIM sent to me saying my current one is old and not working properly....

Re: Possible Scam

BCOR — Tue, 26 Nov 2024 16:26:28 GMT

Same, and I got caught, they first asked for my email address and then I got an email with a code for password reset. Stupidly didn't read the email, just gave them the code. And then I got two messages with passcodes signing up for two-factor authentication. Stupidly gave them the first one (they asked twice, had to repeat it), and I'm not sure whether I gave the second or not now. But at that point I got very suspicious and hung up. I didn't get an email informing me that my password got changed and I could still log in with my old password later in the day, so I think they somehow failed. When I was logging in later that day, though, it asked me to set up 2-factor authentication but it didn't work. This was four days ago, today it did work. I called ee, they confirmed it was a scam but couldn't see any orders, hope they failed to log in. Changed password just in case, though, and it's disconcerting not knowing what they tried to do and what they managed.

Re: Possible Scam

Hatfield191 — Tue, 26 Nov 2024 17:45:44 GMT

What was strange was that when I went on to report this via 150 (after changing my password), the emails with security codes came from exactly the same email address the scammers used. I checked my account and under ‘orders’ I found a SIM card, broadband and phone. I had no order numbers or emails about these. So contacted EE again - they said there were no orders on my account! But I can still see these three things there. I am keeping a close eye on my bank and credit card accounts. So far so good.

Re: Possible Scam

BCOR — Wed, 27 Nov 2024 11:04:55 GMT

I have similar, but thought it was just an odd EE website error -- I have orders showing (broadband, though when I click on "track order" it says "no active orders", and "pay monthly phone", with a line underneath saying "pay as you go phone or ee sim card. Your order should be delivered within 1 to 2 working days" and when I click on "track order" it asks for order reference and phone number or email). When I called 150 they spent ages looking but said they could not see any orders on my account. They oddly also asked my password, which I refused to give -- I thought companies could never see the passwords that people put in. Please let us know if anything else happens or they take money somehow, I'll also be keeping an eye on my accounts and cards.

Re: Possible Scam

Eddief70 — Mon, 02 Dec 2024 10:52:31 GMT

Just had a weird one. From a London number. An Indian woman saying all old SIM cards are being cancelled due to problems and complaints and I'm being sent a new SIM card to arrive tomorrow as my card stop working in a couple of days. No request for information from my side. Didn't ask for passwords or payment details. Just telling me I'm getting a new card.

Very suspect.

Re: Possible Scam

Michael_D — Tue, 03 Dec 2024 09:12:40 GMT

Hi @Eddief70

Welcome to the community.

You are right to be wary on this one, as we wouldn't call to replace the SIM.

Did you catch the number that the call came from?

Michael

Re: Possible Scam

Eddief70 — Tue, 03 Dec 2024 18:55:51 GMT

02081445177. Says a London number. And as expected no SIM card has arrived. Not that I intend to put the thing, if it exists, in anyway.

Re: Possible Scam

Michael_D — Wed, 04 Dec 2024 09:19:34 GMT

Thanks @Eddief70. That isn't a number we'd use.

You can see the genuine numbers that may call you from EE or our Direct Partners on our website.

It may be nothing but I would recommend speaking to our customer service guides so they can check the account to make sure that there has been no access or changes to your account.

Michael