https://community.ee.co.uk/t5/Security/ACI-emails-about-outstanding-balance-I-don-ts-trust-it-Should/m-p/1574599#M15960 <P>Had emails saying I have an outstanding balance but I don't know if it's a scam.&nbsp;</P><P>&nbsp;</P><P>There's no record of an outstanding bill on my EE account but it they've passed an account to a debit collection agency would it still be visible my account,&nbsp;</P> Tue, 14 Oct 2025 09:58:10 GMT Andrana 2025-10-14T09:58:10Z https://community.ee.co.uk/t5/Security/ACI-emails-about-outstanding-balance-I-don-ts-trust-it-Should/m-p/1574599#M15960 <P>Had emails saying I have an outstanding balance but I don't know if it's a scam.&nbsp;</P><P>&nbsp;</P><P>There's no record of an outstanding bill on my EE account but it they've passed an account to a debit collection agency would it still be visible my account,&nbsp;</P> Tue, 14 Oct 2025 09:58:10 GMT https://community.ee.co.uk/t5/Security/ACI-emails-about-outstanding-balance-I-don-ts-trust-it-Should/m-p/1574599#M15960 Andrana 2025-10-14T09:58:10Z https://community.ee.co.uk/t5/Security/ACI-emails-about-outstanding-balance-I-don-ts-trust-it-Should/m-p/1574644#M15962 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3811078">@Andrana</a>&nbsp; have you tried speaking with customer support about this. &nbsp;If a debit has been passed over you’ll not gain access to your account as it’ll be closed for none payment and your line will not have a single. &nbsp;Can you use your phone ?&nbsp;</P> Tue, 14 Oct 2025 12:17:42 GMT https://community.ee.co.uk/t5/Security/ACI-emails-about-outstanding-balance-I-don-ts-trust-it-Should/m-p/1574644#M15962 Chris_B 2025-10-14T12:17:42Z