topic Re: Direct Debit created fraudulently in Security

Direct Debit created fraudulently

mgarywalsh — Thu, 02 Oct 2025 09:33:15 GMT

Hi,
I have had my bank account debited by a direct Debit from EE, but it was set up by someone fraudulently.
My bank have cancelled the mandate, but also they suggested that I contact you as it was a fraud.
Who do I contact for this as your web site doesnt seem to offer an option for that.
Thank you

Re: Direct Debit created fraudulently

Verk — Thu, 02 Oct 2025 09:47:34 GMT

Customer service would be your best bet on 0330 123 1105

They should be able to put you through to the right department

Re: Direct Debit created fraudulently

Peter_W — Fri, 03 Oct 2025 11:34:46 GMT

Good afternoon @mgarywalsh.

Thanks for reaching out to us here on the Community.

As @Verk has mentioned, our customer care team have a process for reporting fraud, so even if you're not a customer they'll be able to help you get this flagged.

It's also potentially worth flagging this the Police too, and you can find more details on how to do this via Action Fraud.

Peter

Re: Direct Debit created fraudulently

XRaySpeX — Thu, 02 Oct 2025 15:20:59 GMT

Then someone out there has your bank details.