topic Re: No webcam found in SafeCam. in Security

No webcam found in SafeCam.

roymillarduk — Fri, 26 Sep 2025 07:26:37 GMT

SafeCam says: "No webcam found" when there is a webcam is connected and works fine.

Leanne_T — Fri, 26 Sep 2025 12:23:06 GMT

Thanks for coming to the community.

Do you have home or mobile broadband? Which router do you have?

Also, what device are you using to access SafeCam?

Thanks 🙂

Leanne.

roymillarduk — Fri, 26 Sep 2025 12:40:29 GMT

Hello Leanne,

I am using home broadband, using a EE router (which replaced a BT Home Hub earlier this year).

The webcam is attached to a Dell desktop PC, and I am running EE Cyber Security on that PC.

This is the message I get:

Roy.

Leanne_T — Fri, 26 Sep 2025 14:38:43 GMT

Thanks for coming back to me @roymillarduk

Have you tried restarting the router and disconnecting and reconnecting the webcam?

If so and you still get this message, please get in touch with our broadband tech guides and they can get this looked into in more detail for you.

Leanne.

roymillarduk — Sat, 27 Sep 2025 17:01:59 GMT

Yes, I have tried those things, but no change. I have yet to contact your broadband tech guides.

Roy.

Leanne_T — Sun, 28 Sep 2025 08:17:24 GMT

Thanks for coming back to me @roymillarduk

If you give us a call when you get the chance, the team will be happy to help you further 🙂

Let me know how you get on.

Leanne.