topic Re: Fraud email in Security

Fraud email

JRich234 — Mon, 15 Sep 2025 17:40:52 GMT

Hello, how do I get intouch if someone has used one of my emails to create an account and order broadband?

Re: Fraud email

XRaySpeX — Mon, 15 Sep 2025 17:50:32 GMT

@JRich234 : Try reporting it by calling CS on the Freephone no. in my sig.

Re: Fraud email

Ali_A — Tue, 16 Sep 2025 08:08:15 GMT

Hi @JRich234

As @XRaySpeX has mentioned, please give our Customer Service team a call if you have an order for a broadband service at your premises which you had not requested.

The team will be able to check the order and cancel the request.

If the order if for a Broadband service not at your address it maybe the incorrect email address was used. The team will also be able to check this and remove your email from the records.

Ali