topic Re: Possible Scam in Security

Possible Scam

Ferg8 — Thu, 20 Feb 2025 17:23:29 GMT

I received a call from 07402 795453 and a man was telling me about EE deactiviating sim cards due to user complaints and he was gonna be sending me a new one. I was talking to him for a while and I was uncertain if it was a real ee employee. He sent me an email from what appears to be the actual ee no reply email with a passcode to read to him and then he transferred me to his supervisor where he then told me something bout paying 30 pounds and that's when I hung up and then received multiple calls from 2 numbers I didn't recognize 01323 912894 and 01323 912839. It just was very suspicious to me. I've changed my ee passwords but I just want to know if this is/was a scam.

Re: Possible Scam

Linzi_H — Fri, 21 Feb 2025 09:03:30 GMT

Hi @Ferg8

Thanks very much for bringing this to our attention, and you've done the right thing by being cautious here. Changing any EE passwords is a great shout too, just be on the safe side.

I've looked through Phone numbers EE partners will call from and How do we contact you? help pages, and I can't see any of these numbers listed.

Nothing about these calls seems genuine, so please make sure you report this to us using the online form. Please also forward the email you received to phishing@ee.co.uk for further investigation.

Online Security: Avoid and Prevent Scams has some really useful information that may also help.

Linzi

Re: Possible Scam

kmh15995 — Tue, 12 Aug 2025 16:40:34 GMT

Yes, I received a call a few minuets ago, around 17: 25, 12th Aug, telling me something very similar. Sadly I don't have patience for this idiots and told the guy, I hadn't received anything official from EE i.e. email/letter advising of such information. I'm so grateful I follow scam baiters on YouTube, they're amazing. The number he called from is 07379873041. I've blocked the number.

Re: Possible Scam

Debbie_G — Wed, 13 Aug 2025 07:35:03 GMT

Hi @kmh15995.

Thanks for coming to the community and for letting us know.

If you haven't already, please report this number using our Report a scam or nuisance call form. We’ll pass your report on to our partner, Hiya, who’ll use it to improve call protection in the future.

You can find more information about avoiding and preventing scams on our Online Security: Avoid and Prevent Scams | EE Help page.

Debbie