topic Re: Suspicious text in Security

Suspicious text

Leethesparky — Mon, 04 Aug 2025 06:55:58 GMT

Received this morning

From 07486 015377

EE: We faiIed to take payment for your latest direct debit. Your services wiII be put on hoId unIess you visit: *************now.

Not used link, checked via app but account shows I'm paid up.

Link disabled

[mod edit: removed link]

Re: Suspicious text

Peter_W — Mon, 04 Aug 2025 08:08:50 GMT

Good morning @Leethesparky.

Welcome to the Community, and thanks for taking the time to flag this too!

In the case of a payment issue, we would always recommend customers log in directly via our app or call us on 150/360; we would never send you a login link like in this message.

To get this flagged with our security team, can you please forward the message to 7726?

We'll reply back right away asking for the message it was sent from, too.

Peter

Re: Suspicious text

Leethesparky — Mon, 04 Aug 2025 10:09:38 GMT

Thanks for quick reply.

All ready forwarded this morning

Cheers

Lee

Re: Suspicious text

Peter_W — Mon, 04 Aug 2025 10:38:54 GMT

Thanks @Leethesparky 😊

If you're ever unsure of a message it's always best to err on the side of caution, and you can also find more details on how to recognise spam messaged via our guide here:

Avoid Scams | Security Help | EE

Thanks again!

Peter