topic Re: Blocked Website in Security

Blocked Website

ldws — Wed, 07 Feb 2024 09:21:49 GMT

Hello - we launched a site on 4th December: https://4love.uk/

We noticed it had been blocked on EE - incorrectly classified, so requested an unblock via blocked.org.uk
We followed this up with 2 separate communications via email to EE to request the re classification of the site. In addition to this the BBFC have also requested on two occasions that the block is lifted.

It is now 7th February and EE is still blocking the website.

Regards

Liam

Re: Blocked Website

Christopher_G — Wed, 07 Feb 2024 13:01:19 GMT

Hi @ldws

Welcome to the community.

I've sent details of the website through to our content lock team to try and get this reviewed for you.

Chris

Re: Blocked Website

ldws — Tue, 27 Feb 2024 17:15:55 GMT

Hi @Christopher_G has there been any update. Looks like EE is still blocking the site.

Thanks

Liam

Re: Blocked Website

Katie_B — Wed, 28 Feb 2024 12:27:05 GMT

Hi @ldws.

The team have got back to us.

Please allow 24 hours and let us know if this shows unblocked.

Katie 🙂

Re: Blocked Website

Mustrum — Fri, 01 Mar 2024 11:11:39 GMT

It appears the OP has made the same post to a number of forums, however it is more likley that the issue is not EE - or other ISP's blocking the site, and the way the site has been hosted.

This from Townman on the Plusnet site:

It is apparent that the real issue is the assessment of your site by the big safeguarding providers ... not that (specifically) PlusNet is blocking it.

The domain name is suggestive of something which the site appears not to be - that is probably a key contributor to the issue. You are going to have to put effort in having the site removed from block lists...

How to Remove Your Site from Google’s Blocklist (jetpack.com)

Website Blocklist Check & Removal | Sucuri

What is URL Blacklist and How to Fix It? (geekflare.com)

In looking for some silver bullet for you, I came across this analysis platform - VirusTotal - Domain - 4love.uk - look at the site content tag!! I think that points to your issue.

Re: Blocked Website

Jaagardner — Tue, 29 Jul 2025 11:08:54 GMT

Hi Chris,

We are having a similar problem with our domain www.premiersystems.com

We appear to have been incorrectly catagorised and none of our current or prospective customers are able to access our webisite if they use EE.

We have been contact EE all morning as this is a majer incident for us however no one at EE seems able to help us.

Re: Blocked Website

Peter_W — Tue, 29 Jul 2025 14:43:38 GMT

Good afternoon @Jaagardner.

Thanks for taking the time to flag this; is it EE mobile customers that seem to be affected here, EE Broadband, or both?

Also is it all EE users, or does it seem to be intermittent?

Peter

Re: Blocked Website

Jaagardner — Tue, 29 Jul 2025 15:09:50 GMT

Hi Peter,

It is anyone using an EE business broadband and mobile customers.

For the customers who have contacted us it is not intermittent.

On blocked.org:,
https://www.blocked.org.uk/site/http://Premiersystems.com

You can see that we are blocked by BT

Best wishes,

James

Re: Blocked Website

Peter_W — Tue, 29 Jul 2025 15:29:22 GMT

Thanks @Jaagardner.

I've given this a test on my BT Broadband and EE Mobile and both seem fine, but from what you've said it sounds like a content-based block, so I'll get this flagged for you now.

If I get any updates or need any further details I'll let you know 😊

Peter

Re: Blocked Website

Peter_W — Fri, 01 Aug 2025 09:52:13 GMT

Thanks for your patience with this one, @Jaagardner.

I've had confirmation back from the categorisation team, and they've advised that this should only be blocked by the strictest level of content lock; it should be fine under the default moderate setting and when content lock is off altogether.

Have you had any further reports or had a chance to try testing this recently?

Peter

Re: Blocked Website

jaymukbbab — Tue, 30 Sep 2025 14:40:30 GMT

Hi Idws did you fixed this issue? Our website is incorrectly classified so I just called EE customer service and they said they can't help this issue????