https://community.ee.co.uk/t5/Security/Shop-Assistant-Went-In-the-Back-Of-the-Shop-With-My-Phone/m-p/1551689#M15524 <P>Hello,</P><P>I am just checking that I was scammed or anything by a shop assistant. I attended a shop today to have battery repaired and at the start of the consultation a member of the team asked me to unlock the phone and walked away in the back of the shop with the phone unlocked. Should I worry or was it a routine part of the process?</P> Sun, 27 Jul 2025 20:42:10 GMT Bril 2025-07-27T20:42:10Z https://community.ee.co.uk/t5/Security/Shop-Assistant-Went-In-the-Back-Of-the-Shop-With-My-Phone/m-p/1551689#M15524 <P>Hello,</P><P>I am just checking that I was scammed or anything by a shop assistant. I attended a shop today to have battery repaired and at the start of the consultation a member of the team asked me to unlock the phone and walked away in the back of the shop with the phone unlocked. Should I worry or was it a routine part of the process?</P> Sun, 27 Jul 2025 20:42:10 GMT https://community.ee.co.uk/t5/Security/Shop-Assistant-Went-In-the-Back-Of-the-Shop-With-My-Phone/m-p/1551689#M15524 Bril 2025-07-27T20:42:10Z https://community.ee.co.uk/t5/Security/Shop-Assistant-Went-In-the-Back-Of-the-Shop-With-My-Phone/m-p/1551701#M15526 <P>I don't know what specific processes EE retail shops have for device repairs, but access to a phone to power it off, would require the PIN to be unlocked.</P> Sun, 27 Jul 2025 21:32:32 GMT https://community.ee.co.uk/t5/Security/Shop-Assistant-Went-In-the-Back-Of-the-Shop-With-My-Phone/m-p/1551701#M15526 bristolian 2025-07-27T21:32:32Z