topic Re: Suspicious text on payment processing failure in Security

Suspicious text on payment processing failure

JOMO7 — Sun, 10 Mar 2024 20:25:15 GMT

Text received from +447396898769

to my other phone, it says

EE: We could not process your payment. To continue using your account visit our website:

[link removed for safety reasons]

HIGHLY SUSPICIOUS as we pay regularly, have credit on the account and the last transcation yesterday refreshed all allowances.

Reported to Action Fraud by forwarding the text to 7726.

Re: Suspicious text on payment processing failure

James_B — Mon, 11 Mar 2024 07:48:42 GMT

Hi @JOMO7,

That isn't a genuine text from EE.

Thanks for reporting it. 🙂

James

Re: Suspicious text on payment processing failure

bristolian — Mon, 11 Mar 2024 08:48:48 GMT

"Click here to do anything payment related" is classic phishing technique.

Especially when easily compared with your genuine online accounts.

Re: Suspicious text on payment processing failure

Puttsy1978 — Tue, 11 Mar 2025 07:35:22 GMT

I have one saying:

EE: We could NOT take payment for your Iast biII. Your EE services will be placed on hold unless you visit: https://ee-notify.web.app

from tel: 07303100246

guess this is a scam as well!!??!!

Re: Suspicious text on payment processing failure

Katie_B — Tue, 11 Mar 2025 08:06:33 GMT

Hello @Puttsy1978.

Thanks for coming here and flagging this with us.

This isn't a genuine message from EE.

Please report this by forwarding the message to 7726.

Katie

Re: Suspicious text on payment processing failure

Scasey77 — Wed, 12 Mar 2025 08:47:07 GMT

I had the exact same text yesterday even though my account is in credit, I have reported it to 7726

Re: Suspicious text on payment processing failure

Leanne_T — Wed, 12 Mar 2025 09:03:58 GMT

Morning @Scasey77

Thanks for reporting the text message and letting us know.

Our Online Security: Avoid and Prevent Scams Help page has information on reporting scam texts, calls and emails and staying safe online.

Thanks.

Leanne.

Re: Suspicious text on payment processing failure

Cazhp — Sun, 20 Jul 2025 07:49:49 GMT

Yes, just had the same message. All my payments have been taken... this is the number my message came from +447434726935

Re: Suspicious text on payment processing failure

Peter_W — Sun, 20 Jul 2025 08:15:13 GMT

Thanks for flagging this @Cazhp.

If there was ever an issue with your bill, we would never ask you to log in to a link via text.

Instead we would prompt you to log in to your EE App directly, or contact us on 150 or 360 from your EE phone.

If you haven't already, I'd definitely recommend forwarding this message to 7726 like @Katie_B mentioned above, too.

Peter

Re: Suspicious text on payment processing failure

bree-014 — Wed, 30 Jul 2025 08:47:33 GMT

I got the same message from 07726287104 this morning!

Re: Suspicious text on payment processing failure

Linzi_H — Wed, 30 Jul 2025 09:15:57 GMT

Hi @bree-014

Thanks for letting us know about this.

Please make sure to report the message for further investigation.

Linzi

Re: Suspicious text on payment processing failure

RobEE4 — Sat, 23 Aug 2025 19:42:37 GMT

And I had one this evening from 07726 289635, and reported to 7726 as suggested above. Curious that the sending number also contains 7726 ..........🤔

Re: Suspicious text on payment processing failure

Matt_124 — Sat, 23 Aug 2025 20:04:49 GMT

Purely a coincidence.

One is a mobile number of which almost any combination could be possible (after the first 3 digits), and the other is a short-code number.

It's like saying a mobile number beginning in "07999" would have something to do with 999 just because it contains that sequence of numbers.

There are such instances where this can line up however, such as EE using 150 and 07953966150 as numbers for calling Customer Services.

Re: Suspicious text on payment processing failure

Howkie — Wed, 10 Sep 2025 05:36:09 GMT

Pre-6am this morning, I received a text purporting to be from EE to say my latest payment had not gone through & my account was blocked. I was advised to click a link to visit my account.

I can only assume that my brain was scrambled due to the early wake up, but I clicked the link. I was taken to a website about Royal Mail (Wikipedia?) which I quickly shut down as I realised it was a scam. I then blocked & reported the text. But this has left me with no evidence & I’m worried that malware may now be on my account. What do I do??

Re: Suspicious text on payment processing failure

Katie_B — Wed, 10 Sep 2025 06:57:11 GMT

Hello @Howkie.

Thanks for coming here and flagging this with us.

Did you provide any personal information OR did you just click on the link?

Katie