Strange call from EE Customer Services and a reset password email

Mrlambo — Thu, 10 Jul 2025 09:28:58 GMT

I just had a call from 01575 612304. This was in relation to another post on this forum regarding a PlusNet / EE deal for a sim only £6/month contract. I had got an email from someone saying they needed my mobile number to put me in contact with EE customer services.

This seemed innocent, so I emailed back with my number, hopeful that someone at EE would contact me to sort out the same or similar deal.

The guy I spoke to confirmed my problem, and then (based on the email I received) appeared to trigger a password reset.

He said "to me the pin code, so I can put your account on hold while we fix the issue".

I challenged this as it looked like a plain password reset email and not a "confirm its you" confirmation, obviously, I would not expect EE to operate a process like this just to look into a billing/new deal question.

He even said he could send a "pin code" to my mobile. But I pointed out he had my email and mobile number, so neither are secure.

I then politely hung up.

Can EE confirm this was a scam call please?

Re: Strange call from EE Customer Services and a reset password email

Ali_A — Thu, 10 Jul 2025 12:29:28 GMT

Hi @Mrlambo

Welcome to the EE Community

We would never contact you in this way so you were right to be cautious.

You can check if a call is genuine and from us on our How Do We Contact You page.
Or if the call was from our Direct Partners at Phone numbers EE partners will call from.

If you're concerned about unsolicited contact from other companies, you can visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.

You can also report the call to be investigated at Report a scam call | Help

Ali

topic Strange call from EE Customer Services and a reset password email in Security

Strange call from EE Customer Services and a reset password email

Re: Strange call from EE Customer Services and a reset password email