topic Re: Scam to all numbers from 150 in Security

Scam to all numbers from 150

Mupiro — Tue, 10 Jun 2025 18:21:24 GMT

I got this text today - from 150. All the numbers on my account t got it at exactly the same time - reported to EE but not able to report that it was to all the numbers. We have unlimited calls and data so guess it’s a scam.

“Hi from EE. Heads up - we've noticed your phone usage is higher than usual. If this continues, you might not be able to make calls or send texts. Please visit ee.co.uk/go/login or call 150 to check your balance or make a payment. Thanks.”

Re: Scam to all numbers from 150

Ali_A — Wed, 11 Jun 2025 07:04:34 GMT

Hi @Mupiro

This is a legitimate text message from EE.

Although you may have unlimited standard calls and data, it's still possible to incur additional costs from calling chargeable numbers or third party services.

I'd recommend logging into your online account to check a breakdown of the additional charges.

Alternatively you can call 150 where a Customer Service guide will be able to give you the details.

Ali

Re: Scam to all numbers from 150

eprior77 — Wed, 11 Jun 2025 22:41:48 GMT

I've got the exact same text to all the numbers in my account today. We've just renewed contracts with unlimited data, calls and texts. I've also struggled to get onto my account. I think it's a scam or something has happened at EEs end

Re: Scam to all numbers from 150

Michael_D — Thu, 12 Jun 2025 08:31:49 GMT

Hi @eprior77

Thanks for coming to the community.

What is happening when you are trying to check your EE account?

It is worth checking the spend on the account just in case there has been anything outside of your standard unlimited allowances.

Michael

Re: Scam to all numbers from 150

Dan0879 — Wed, 09 Jul 2025 17:31:06 GMT

No it's a scam. I have just received this text and I have no usage limits. And saying that a customer may not be able to make calls and texts is a way to scare them and make them panic into handing over bank details.

Re: Scam to all numbers from 150

Dan0879 — Wed, 09 Jul 2025 17:32:18 GMT

It's a classic reaction scam. Make the victim scared that they won't be able to make calls and send texts and they'll hopefully panic and react by handing over bank details for payment.

Re: Scam to all numbers from 150

bristolian — Wed, 09 Jul 2025 19:04:42 GMT

@Dan0879 wrote:
No it's a scam. I have just received this text and I have no usage limits. And saying that a customer may not be able to make calls and texts is a way to scare them and make them panic into handing over bank details.

I know you've posted this across several other threads, but I wouldn't be so sure. Posting it twice in this thread alone won't alter that.

Bank details would normally be requested by means of a phishing "click here to update your details" message. These messages specifically ask you to call CS on 150 who already have your bank details.

There may be a system error, but this doesn't have any of the usual hallmarks of a scam.

Re: Scam to all numbers from 150

Dan0879 — Wed, 09 Jul 2025 19:24:45 GMT

So what if I've posted it over multiple threads? The bit about saying you may not be able to make calls or send texts makes it a scam. Because it's designed to scare you and make you panic into acting.

Re: Scam to all numbers from 150

Chris_B — Wed, 09 Jul 2025 20:17:07 GMT

@Dan0879 yes by calling customer support that’s not a scam as you know you are calling EE customer support. A scam ends up with you clicking a link thinking it’s an official link from EE so you end up entering your information on a scam website. You calling customer support on the official customer support number ( 150 ) isn’t a scam.

And as you say “may not be able” doesn’t imply will not be able, these are two different things entirely.

Re: Scam to all numbers from 150

Dan0879 — Wed, 09 Jul 2025 20:41:13 GMT

Except the text message gives a link. Which is obviously to a fake EE website.

Re: Scam to all numbers from 150

Chris_B — Thu, 10 Jul 2025 07:20:39 GMT

@Dan0879 So you call customer support.

Re: Scam to all numbers from 150

nibigaffgiff — Sat, 06 Sep 2025 23:55:03 GMT

Read the domain from the forum you’re posting on, it is the same as the text. I have received this message before and it is not a scam, it is a warning you are about to hit your credit limit.