topic Re: Tap2bill in Security

Tap2bill

Moggy56 — Mon, 03 Oct 2022 13:39:38 GMT

Good afternoon all, I thought I might just add to previous topic on the above company making charges to your accounts without you knowing.

I had a 56p charge on my account from text number 0149 4750 678 with reference number 60599. The reference refers to customer.service@tap2bill.com. I have never sent a text to this number or received one and when I looked at “who called me” on the internet, many people have reported this as a scam. I’m not too concerned about the small charge but wanted to ensure nobody else gets caught.

I have chatted to ee to report this who were very helpful and put a 'charge to account bar' to prevent this. They also refunded the 56p, not that I was worried about that. Looking at previous topics here the last time it came up was 2019 (That I can see) so maybe they have resurfaced. Hope this helps.

Re: Tap2bill

Jon_K — Mon, 03 Oct 2022 16:52:45 GMT

Thanks for reporting this, @Moggy56.

Hopefully other users can see this too.

Jon

Re: Tap2bill

joemce — Fri, 10 Feb 2023 11:04:11 GMT

Same as above, but we have a 15p other company charge on mobile re Love island Vote. We have never watched Love Island, let alone voted. How can this be pushed through? It is only 15p, but worrying it could happen. Joemac

Re: Tap2bill

James_B — Fri, 10 Feb 2023 11:52:12 GMT

Hi @joemce,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to look into this if you get in touch.

Thanks

James

Re: Tap2bill

Bones11 — Tue, 07 Jan 2025 09:22:08 GMT

I got 2 20p charges for same thing, how much are these scammers earning with all these little thefts, makes my blood boil, How do they do it, I never called or texted the number! Protect us ee!!!

Re: Tap2bill

Bones11 — Tue, 07 Jan 2025 09:23:17 GMT

Takes so long to get through to even attempt to sort it, nightmare

Re: Tap2bill

Peter_W — Tue, 07 Jan 2025 12:11:53 GMT

Hey there @Bones11.

Thanks for taking the time to flag this.

If you haven't already, I would definitely check the reference on your bill against our charge to mobile checker.

This should give you the details you need on how to dispute the charge with the service provider.

Peter

Re: Tap2bill

Drrodh — Thu, 12 Jun 2025 20:56:32 GMT

So tap2bill is alive and deducting unsolicited SMS charges. On the 16th May and appearing on my June bill there are three small SMS charges with the name of customer.service@tap2bill and a phone number that is a derivation of the Indian number. The website states business is permanently closed. It also quotes the text charge is against 60599 which is the HMRC text number for scam reports. This I had done because I had received 5 online codes from 60551 which I had not requested. This is HMRC. So I think this is a scam. EE guide suggested they would raise with tap2bill and gave me the website contacts as well as email to raise with tap2bill. EE needs to block this user as it is clearly high risk for scamming activity. Lots of small deductions soon add up across

it’s not the money but the fact that no one deals with the source via a premium billing service. They are uncontactable.

I feel the mobile services from EE are not as secure from scammers as they should be and they need to block these users that platform illegal use.

Hopefully, the block on third party services which I never use will stop further scams.

So EE sharpen up.

Re: Tap2bill

Jmichaelbrook — Sat, 05 Jul 2025 14:11:26 GMT

I had the same 4 small charges of £0.43 all at 2:43pm 25 June 2025. The url does not exist and the number is a scam! Looking at the above why have we done nothing to stop this. Not what I expected from a premier service provider!

Re: Tap2bill

Linzi_H — Sun, 06 Jul 2025 08:03:31 GMT

Hi @Jmichaelbrook

I know it can come as a shock to see extra charges on your bill that you haven't been expecting.

If you visit our Third Party Phone Bill Charges help page and add in the shortcodes you're seeing, contact details will be supplied for you to get in touch with the third party directly.
There is also information on the help page on how to bar these charges moving forward if this is something you'd like to consider.

More information can be found on our Charge to Bill Consumer Code of Practice.

Linzi

Re: Tap2bill

Jmichaelbrook — Sun, 06 Jul 2025 08:34:29 GMT

Hi Linzi

Thank you for your reply, however I think you misunderstand my post.

1. Tap2bill.com doesn’t exist as a url domain.
2. Equally the email does not exist either
3. The phone number is flagged as “scam”
4. As this is a known issue why has EE not blocked that domain and phone number so that further scams cannot be carried out.
The sums involved are not worth the effort of recovery however for you total liability, if you had 1m customers being charged £0.43 as a known scam you are suddenly talking serious money! In addition I don’t think an online scammer would be too interested in giving me my 4x £0.43 back, do you?

As a customer of nearly 20 years i would expect an assurance that you have taken the necessary steps to remove this scam, and not send me a list of T&C’s and not our problem statement’s!

Yours disappointed

Michael

Sent from my iPhone

Re: Tap2bill

Drrodh — Sun, 06 Jul 2025 08:46:46 GMT

Sorry but as I explained this third party is a scam and you need to refund
the money and block the third party

[mod edit: remove personal details]

Re: Tap2bill

Linzi_H — Sun, 06 Jul 2025 08:56:34 GMT

Shortcodes 60599 and 60551 both have contact details assigned to them on our help page 👉 Third Party Phone Bill Charges. There is an email address on each for queries, alongside a phone number @Jmichaelbrook @Drrodh

I'm not too sure why you're facing issues contacting these numbers, as I have tried both this morning and they're working with no problems at all.
Please try and reach out again when you have the time.

Linzi

Re: Tap2bill

Jmichaelbrook — Sun, 06 Jul 2025 08:59:29 GMT

Whilst I blocked these types of charges totally through the text block service, as EE is the PSA you are actually receiving revenue by allowing these charges when the site does not exist and your customers are reporting this as a scam! So its really up to you to stop it otherwise EE is complicit in criminal activity.

Do you know what? This is really starting to annoy me now! I might take this up with the ombudsman and if I do and as my contract is due up in October, move my 4 phone account to a service provider who takes these things seriously!

It’s not about the 4 x £0.43 it’s about a scam that EE is knowingly allowing to happen and that’s not right!

Michael

Sent from my iPhone

Re: Tap2bill

Drrodh — Sun, 06 Jul 2025 09:02:46 GMT

These are HMRC numbers and they say they do not charge for texts (which is
correct) and do not use tap to bill. This is a scam

[Mod edit: remove personal details]

Re: Tap2bill

Linzi_H — Sun, 06 Jul 2025 09:07:34 GMT

If you get in touch with our team directly, they will be able to help further @Drrodh @Jmichaelbrook
They can discuss the charges in further detail and open a complaint if needed.
Linzi

Re: Tap2bill

Drrodh — Sun, 06 Jul 2025 09:12:25 GMT

I have been in touch at least twice and I am just fobbed off and they do not understand. Your are supporting criminal activity and I think the Ombudsman is next stop. I am relying on the third party text barring as sorted by your guides to have stopped this but I am not convinced they are able to understand the issue. This is really annoying

Re: Tap2bill

Linzi_H — Sun, 06 Jul 2025 09:53:31 GMT

I'm disappointed we've left you feeling that way @Drrodh

If you remain unhappy with the advice given, I would suggest using the complaints webform, and our team will aim to respond within 7 days.

Take care,
Linzi

Re: Tap2bill

AMB321 — Thu, 24 Jul 2025 09:56:53 GMT

Came here to say exactly the same. I’ve had 8 amounts of 21p all removed at the same time on 20.06.25. Same company customerservice@top2bill.com

EE you need to do better, clearly there is a much bigger issue if this company is able to infiltrate numerous customers accounts and make bogus charges. Where does this stop?

I will be reporting this too, and am also considering the ombudsman.
I’ve been an EE customer for a number or years too, but if I’m having to monitor my account like this it’s just not worth it.
Again EE you need to investigate this and you need to do better to protect your customers.

Re: Tap2bill

Christopher_G — Thu, 24 Jul 2025 12:34:21 GMT

Hi @AMB321

Welcome to the community.

You can find some information around charge to bill services on our Charge to bill help page. There's a tool on there that helps you find contact information for the service that you've been charged for.

If you would like to discuss this with EE, our customer support team are on hand to help you with it. There's also the complaint form that @Linzi_H posted above that you can use to get this logged against your account. If you fill that in, our complaints team will contact you directly to discuss it.

Hope you get sorted.

Chris