topic 30% discount scam in Security

30% discount scam

sophie_bru — Wed, 02 Jul 2025 13:32:28 GMT

I just received a call from 01288 631410 saying they were from EE Mobile and offering me 30% off my bill. They asked me a question about mobile reception in my area and then put me through to their supervisor. At that point I hung up, but then they called back, this time from 01244 631410. It all sounded very suspicious...

Re: 30% discount scam

Ali_A — Wed, 02 Jul 2025 15:28:53 GMT

Hi @sophie_bru

Welcome to the EE Community

You can check if a call is genuine and from us on our How Do We Contact You page.
Or if the call was from our Direct Partners at Phone numbers EE partners will call from.

If you're concerned about unsolicited contact from other companies, you can visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.

You can also report the call to be investigated at Report a scam call | Help

Ali

Re: 30% discount scam

Stewb59 — Fri, 15 Aug 2025 12:41:02 GMT

My wife received a call from a supposed eve representative telling her she was to receive a 30% discount. Call number was 07393 601165 which was not recognised when I tried to call it back. The caller, retrospect, did not know the details of our ee account. My wife was on the phone for a few minutes but did not give any personal details. What should we be worried about?

Re: 30% discount scam

Debbie_G — Fri, 15 Aug 2025 15:52:52 GMT

Hi @Stewb59.

Welcome to the community and thanks for raising this. It's always best to be cautious with unexpected calls.

If you haven't already, please report the number using our Report a scam or nuisance call form. We’ll pass this on to our partner, Hiya, who’ll use it to improve call protection in the future.

It’s a good idea to stay alert in case of follow-up attempts and to block the number to prevent further contact.

You can find more information about avoiding and preventing scams on our Online Security: Avoid and Prevent Scams Help page.

Debbie

Re: 30% discount scam

Sandeep281 — Thu, 02 Oct 2025 15:08:52 GMT

Me too I was offered 30% discount. I didn’t get email they sent or message. Indian speakers.its a scam please avoid all EE customers

Re: 30% discount scam

Christopher_G — Thu, 02 Oct 2025 16:59:15 GMT

Hi @Sandeep281

Thank you for bringing this to our attention. If you haven't already, I recommend following the steps that @Debbie_G posted above.

Chris

Re: 30% discount scam

Carobby — Fri, 06 Mar 2026 08:40:28 GMT

Day one i had a genuine call from BT, I wanted to combine my BT & EE account. To reduce cost.,

Day two, I receive a call from EE offering a discount, having discussed it with BT day before , hey i think it is EE offering a reduction. After this call i receive a new Iphone 17, Packaged with EE information .

EE call, I complain , i do not want this phone , they agree to collect it. I have kept the EE paper doc enclosed in the package.

Royal Mail arrive ( full Royal Mail clothing ) collecting the Iphone for EE. I ask him to sign , or i dont give it, he signs .This is also part of the scam. Fake Royal Mail operatives. How do i realise this. I report to actul EE the circumstance of receiving an Iphone 17 which i did not order, they send me instructions for DPD return.... Fake Royal Mail have collected it ...

Re: 30% discount scam

Lesley_W — Fri, 06 Mar 2026 12:49:09 GMT

Hi @Carobby

It's concerning to hear this has happened, it does sound like a very elaborate scam.

It sounds like you have already reported this to our customer care team. Are they currently investigating this?

Lesley