topic Re: Arlo secure subscription code in Security

Arlo secure subscription code

Lisamoo07 — Sun, 08 Jun 2025 09:27:51 GMT

I purchased the Arlo doorbell with two security cameras in April this year, it comes with a 24 month subscription. Does anyone know how I find the secure subscription code? I tried EE chat and they were useless! It wasn’t on any of the paperwork sent, and it wasn’t in (or on) either of the boxes. The free trial will run out in a few days, so any help will be greatly appreciated. Thanks!

Re: Arlo secure subscription code

Matt_124 — Sun, 08 Jun 2025 10:05:44 GMT

Does it appear anywhere in your Mobile Add-ons section, under "Your active add-ons" in the EE App for activation?

Was it this bundle here? https://ee.co.uk/products/arlo-hd-doorbell-and-2x-2k-outdoor-camera-plus-24-month-storage-subscription

Re: Arlo secure subscription code

Reece46 — Sun, 08 Jun 2025 19:22:17 GMT

I too would also like to know B)

Re: Arlo secure subscription code

Lisamoo07 — Sat, 14 Jun 2025 06:36:03 GMT

Yes it’s that bundle. It’s not in mobile add-ons section.

Re: Arlo secure subscription code

Lesley_W — Tue, 17 Jun 2025 10:34:32 GMT

Hi @Lisamoo07

Thanks for coming to our community.

You usually get a text after receiving your delivery with instructions, have you had that through?

Could you try texting ARLO to 150 and let me know if that helps?

Lesley

Re: Arlo secure subscription code

Amarkovics — Thu, 19 Jun 2025 11:33:44 GMT

I tried to text and it's come back I had this answer.

Sorry - it doesn't look like you have EE Smart Home Security to receive a voucher code.

It's definitely on my account!

Re: Arlo secure subscription code

Lesley_W — Thu, 19 Jun 2025 15:19:44 GMT

Hi @Amarkovics

Welcome to our community.

Was the number you ordered with the same number you are texting from?

Lesley

Re: Arlo secure subscription code

Mickeyl4d — Thu, 26 Jun 2025 16:40:04 GMT

Hi Liam, did you get this sorted? I'm currently just setting up my cameras but nothing about the subscription has come through

Re: Arlo secure subscription code

Michael_D — Fri, 27 Jun 2025 08:06:47 GMT

Hi @Mickeyl4d

Thanks for coming to the community.

Have you tried to text ARLO to 150? This should send you the voucher code to get you set up.

Michael

Re: Arlo secure subscription code

Mickeyl4d — Fri, 27 Jun 2025 08:18:49 GMT

Yes I had the same reply as above. Apparently I dont have the add on even though I've got the email to confirm I have

Thanks

Re: Arlo secure subscription code

Michael_D — Fri, 27 Jun 2025 08:24:20 GMT

Thanks for trying @Mickeyl4d.

If it is saying you don't have the add-on, I'd recommend calling our customer service guides so they can look into this further on your account.

Michael

Re: Arlo secure subscription code

AnnaSpoons — Mon, 14 Jul 2025 21:09:57 GMT

We also brought the doorbell sub from EE. It has still not appeared in our app so we went back to the EE shop we bought the subscription through they gave us a piece of paper

with a QR code that just repeats the instructions to text CBADD AP24006 to 150

You should get a reply

Texting ARLO gives

Then you need to set up an Arlo account, details for this with links are in the Doorbell box. You add you devices to the account and then activate with the code above

Re: Arlo secure subscription code

Zxr750h2 — Thu, 28 Aug 2025 22:45:02 GMT

Has anyone successfully got a code, I got my Arlo last month, along with 2 new upgrade phones and broadband. I pay £11.00 a month for Tech but for the life of me I cannot find the code and my free trial is about to end

Cheers

Re: Arlo secure subscription code

Lesley_W — Fri, 29 Aug 2025 12:17:39 GMT

Hi @Zxr750h2

Thanks for coming to our community.

If you have tried all of the suggestions above, I'd recommend giving our customer care team a call so you don't miss out. They will be able to help.

Lesley

Re: Arlo secure subscription code

Talvezita — Sun, 19 Oct 2025 12:23:15 GMT

Hello

I also both the famous incredible bundle- doorbell and 2 cameras.

The set up for the app and the tech was pretty straightforward. Then I got to the point where I had nothing regarding the subscription and googled as most of us do. Had tried the ARLO to 150 and it’s kept failing to be sent. So I called EE and they said- they only sell it, anything to do with the subscription I need to contact Arlo company myself. This got me quite upset as it’s sold with the subscription- surely needed to be included. As it was the weekend I decided to wait until Monday and speak to Arlo & EE again. However after maybe half an hour- I got messages from EE- first few said you don’t have the system, but then there was one were they confirmed that they added the security system to my account and will send further information. I got the message with again asking to send ARLO to 150 - it still failed and decided to leave it for now. 10 min later a 16 digit/letter code came through. I went online to ARLO site and pressed to add voucher code from retail stores and it worked. I assume you can’t get it until they add it to your account and automatically send the code to your phone.
hopefully this information will help anyone else who needs this information

Sandra