topic Re: Fraud in Security

Fraud

Profile closed — Fri, 20 Jun 2025 12:20:43 GMT

I've just realised that EE is not concerned about being linked to a fraudulent website....if they were they would have proper customer services and you might actually get to speak to someone....

Re: Fraud

Profile closed — Thu, 19 Jun 2025 18:21:33 GMT

EE should distance themselves from ontopup because in my opinion they are acting in fraudulent manner by setting up monthly payments without peoples knowledge and authorisation.

Re: Fraud

WillKirk — Fri, 20 Jun 2025 12:23:43 GMT

…if you say so…

Re: Fraud

Chris_B — Fri, 20 Jun 2025 12:24:20 GMT

@Profile closed You can speak with customer support. Just listen to the options given.

Re: Fraud

XRaySpeX — Fri, 20 Jun 2025 12:25:54 GMT

What website?

Re: Fraud

Profile closed — Fri, 20 Jun 2025 12:27:31 GMT

Far as I can tell there's no option to report fraud..

Re: Fraud

Profile closed — Fri, 20 Jun 2025 12:29:58 GMT

I've never managed to speak anyone recently???

Re: Fraud

Profile closed — Fri, 20 Jun 2025 12:32:50 GMT

Come on.....they haven't even got an email address you can use....

Re: Fraud

Profile closed — Fri, 20 Jun 2025 12:34:18 GMT

Ontopup

Re: Fraud

manatarms84 — Fri, 20 Jun 2025 12:34:29 GMT

EE are not going to have a full customer facing department dedicated to dealing with scam websites. Call customer service on 150 and whoever you speak with will take details and likely report it internally. Still not sure what you mean about being associated with scam websites but still

Re: Fraud

Profile closed — Fri, 20 Jun 2025 12:52:27 GMT

Forgive my sarcasm but In my opinion the best place to complain about ontopup would be the fraud squad.

Re: Fraud

Chris_S — Fri, 20 Jun 2025 12:53:10 GMT

Hi @Profile closed We take fraud very seriously, and offer the option to report scam calls, emails and texts.

We have a site with information on how to avoid scams, which explains how to report any potential scams that you've experienced.

You mentioned EE being linked to a fraudulent website, could you tell us more about that please?

Chris S

Re: Fraud

Profile closed — Fri, 20 Jun 2025 13:04:51 GMT

Ontopup sells vouchers for ee and other phone companies basically for a commission but what they don't tell you is that they sign you up for regular payments on your debit card without telling you and without your concent.....but surprise surprise they'll never admit it...

Re: Fraud

Chris_B — Fri, 20 Jun 2025 13:06:52 GMT

@Profile closed Why are you using such a service when you can do this directly with EE ? And how is it fraud when if you actually read the information provided it does state what you’re about to do.

Re: Fraud

Northerner — Fri, 20 Jun 2025 13:16:30 GMT

Hi @Profile closed

It is amazing what you find if you read the website.

Make such a statement as "fraud" could land you in trouble if factually incorrect.

https://ontopup.com/help

Thanks

Re: Fraud

Profile closed — Fri, 20 Jun 2025 13:20:20 GMT

Basically I made a mistake ...I didn't intend to use ontopup had a momentary lapse of concentration .....thinking I was on EE.....DOH.....It does carry the EE logo....

Re: Fraud

Profile closed — Fri, 20 Jun 2025 13:24:36 GMT

Oh .....there you go ...looks like the ontopup fraudsters have invaded here.....and by the way I have proof of what ontopup are up to..

Re: Fraud

XRaySpeX — Fri, 20 Jun 2025 13:52:14 GMT

The clue is in the word "Auto".

Re: Fraud

michaelw1 — Sat, 21 Jun 2025 05:37:05 GMT

I also fell for ontopup a while back, when I needed to quickly make a one-off top-up to a new number. Ontopup might be strictly within the rules, but the setting up of regular payments is buried in the fine print. I wonder how many EE customers haven’t yet noticed that they are making monthly payments to ontopup.

P.S. When I finally noticed the payments and complained to them, they were very quick to refund my money. Relieving, but also part of their survival strategy, to prevent people from bothering to call them out.

Re: Fraud

Chris_B — Sat, 21 Jun 2025 07:55:19 GMT

@michaelw1 You can use THIS to make a fast payment including PAYG top ups. You can use we your online account also via the app of on the web.

Once I figure out why anyone is using a 3d party for this who obviously are going to change for that service as it’s a 3rd party who like any 3rd party will want to make money I’ll let you know.