topic Re: Possible scam call in Security

Possible scam call

Belburn78 — Sat, 17 May 2025 15:31:19 GMT

My partner has just received a call from an alleged EE number calling from Durham. The call was to say they can give a discount of 30% on the monthly bill. The caller spoke with a foreign accent and very broken English. When my partner asked why they hadn’t contacted me, as I’m the account holder, he asked for my details.

Re: Possible scam call

XRaySpeX — Sat, 17 May 2025 15:35:42 GMT

@Belburn78 : What no. was the call from?

Re: Possible scam call

Chris_B — Sat, 17 May 2025 20:41:10 GMT

@Belburn78 EE are not offering any discounts to anyone while you’re in contract, That will be a scam.

Re: Possible scam call

Michael_D — Sun, 18 May 2025 07:10:21 GMT

Hi @Belburn78

As @Chris_B mentioned, we wouldn't call to offer a discount, especially if they weren't speaking to the account holder.

If you do receive any scam calls you can report it by completing our Report a scam or nuisance call form. The report goes to our partner Hiya, who’ll use it to improve call protection in the future.

Michael

Re: Possible scam call

Belburn78 — Sun, 18 May 2025 12:10:53 GMT

Re: Possible scam call

Belburn78 — Sun, 18 May 2025 12:12:51 GMT

When asked why he hadn’t called the account holder he then asked for the details of the account holders, which we didn’t pass on and hung up. This is the number they called on.

Re: Possible scam call

Belburn78 — Sun, 18 May 2025 12:14:40 GMT

This is the number they called on. We didn’t pass any details on.

Re: Possible scam call

Schockwave — Sun, 18 May 2025 12:16:28 GMT

@Belburn78 , that is definitely a spam call, not one from customer service or their partners, just checked for you.

Re: Possible scam call

XRaySpeX — Sun, 18 May 2025 12:18:41 GMT

This is not 1 of EE's Direct partners

Report spam calls by filling the form @ https://www.bt.com/exp/help/contact-bt/form/scams

Re: Possible scam call

Ali_A — Tue, 20 May 2025 17:34:36 GMT

Hi @Belburn78

Welcome to the EE Community

You can check if a call is genuine and from us on our How Do We Contact You page.
Or if the call was from our Direct Partners at Phone numbers EE partners will call from.

If you're concerned about unsolicited contact from other companies, you can visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.

You can also report the call to be investigated at Report a scam call | Help

Ali