topic Re: Norton Security issue when trying to view compromised password in Security

Norton Security issue when trying to view compromised password

infamous-butch — Tue, 06 May 2025 17:28:32 GMT

I've had a notification that a password has been found on the dark web.

To view it I need to enter code to validate my email address. I do this, Norton accepts the code, takes me back to where I should view the password, but doesn't show me the password.

If I click on the link to view the password it puts me in a never-ending loop of: validate address, enter code, accept code, click link to view password.

Any idea how I raise a ticket with EE or with Norton for this?

Thanks.

Re: Norton Security issue when trying to view compromised password

Chris_B — Tue, 06 May 2025 17:41:30 GMT

@infamous-butch Does it say what website/app this is for ?

Re: Norton Security issue when trying to view compromised password

infamous-butch — Tue, 06 May 2025 21:44:57 GMT

No. It tells me which email address was compromised and the name of the list on the darkweb it was found on.

Nothing more.

I can't see how to raise an issue with Norton or with EE to get to the bottom of why it's not unlocking the password.

Re: Norton Security issue when trying to view compromised password

Lesley_W — Wed, 07 May 2025 08:14:19 GMT

Hi @infamous-butch

Thanks for coming to our community.

I'd recommend reaching out to our technical team so they can check it out and if needed, they may refer you to Norton if everything is ok on our side.

Lesley

Re: Norton Security issue when trying to view compromised password

infamous-butch — Thu, 08 May 2025 10:46:51 GMT

Unfortunately there's no option when going through tech support for cyber security. (Or if there is I can't find it).

That's my issue.

Re: Norton Security issue when trying to view compromised password

Michael_D — Thu, 08 May 2025 12:47:19 GMT

There wouldn't be a specific option for the cyber security @infamous-butch, but if you choose any option to speak to a tech guide, they'll be able to look into it for you.

Michael