topic Re: Received password email reset without asking for it in Security

Received password email reset without asking for it

10suds10 — Sat, 26 Apr 2025 05:19:02 GMT

My wife has received a password reset email without asking for it. And her number has been spoofed and used to contact her mum and ask for money.
When we called EE the call was cut off 3 times and then the office closed so we are left feeling vulnerable overnight. Advice.

Re: Received password email reset without asking for it

Chris_B — Sat, 26 Apr 2025 06:41:51 GMT

@10suds10 you go the account and you change the password, you do not use any links provided to get to the account. Unfortunately EE can not stop spoof calling.

Re: Received password email reset without asking for it

Katie_B — Sat, 26 Apr 2025 06:45:53 GMT

Hello @10suds10.

Thanks for coming here.

Do you have the email address it came from?

I would recommend reporting this and also giving us a call once our offices are open at 8am.

A member of our team will be able to look into this further for you.

It would be great if you could also keep us updated here on the Community.

Katie