https://community.ee.co.uk/t5/Security/Content-lock/m-p/1526962#M14966 <P>Checked my content lock with the text service and said reply with YES to activate full lock i replied NO and it activated it anyway now can't undo it without calling and the offices are closed like **bleep** I have a contract so know I'm over 18 so why can't I turn it off without having to call or go to a ee shop</P> Mon, 21 Apr 2025 21:42:44 GMT Addy88 2025-04-21T21:42:44Z https://community.ee.co.uk/t5/Security/Content-lock/m-p/1526962#M14966 <P>Checked my content lock with the text service and said reply with YES to activate full lock i replied NO and it activated it anyway now can't undo it without calling and the offices are closed like **bleep** I have a contract so know I'm over 18 so why can't I turn it off without having to call or go to a ee shop</P> Mon, 21 Apr 2025 21:42:44 GMT https://community.ee.co.uk/t5/Security/Content-lock/m-p/1526962#M14966 Addy88 2025-04-21T21:42:44Z https://community.ee.co.uk/t5/Security/Content-lock/m-p/1526968#M14967 <P>You can do so through the EE App if you are on Pay Monthly.</P><P>Go to the Profile in the top right corner &gt; Settings &gt; Parental Controls and tap on "Change settings"</P> Mon, 21 Apr 2025 22:15:00 GMT https://community.ee.co.uk/t5/Security/Content-lock/m-p/1526968#M14967 Matt_124 2025-04-21T22:15:00Z