topic Re: Password in Security

Password

Ka7z9 — Fri, 11 Apr 2025 09:54:05 GMT

I've received two email requests to change my password, saying my account has been locked, within the last two days. Has there been a breach somewhere or is this a glitch?

Re: Password

Northerner — Fri, 11 Apr 2025 10:14:55 GMT

Hi @Ka7z9

It sounds like a phishing attempt.

Thanks

Re: Password

Ka7z9 — Fri, 11 Apr 2025 10:17:19 GMT

Hi, thanks for replying but was a genuine ee email, and when I went to my account via Google it was locked.

Re: Password

Schockwave — Fri, 11 Apr 2025 11:58:25 GMT

@Ka7z9 , I would suggest speaking to customer service to get this resolved, also make sure that you have two factor authentication and if possible a passkey.

Re: Password

Chris_B — Fri, 11 Apr 2025 12:46:06 GMT

@Ka7z9 And also change your password for your account. By going to your account online and not using any links that have been provided to you.