topic Re: Scammed in Security

Scammed

Nicky108 — Sat, 29 Mar 2025 22:27:55 GMT

Please can anyone advise me, I waw silly enough to fall for 'your bill wasn't paid, please update your account details ' which I stupidly confirmed.

It was swiftly followed by check the EE account and all was fine, I froze my card immediately.

Do i need to contact my bank, EE or both as they now have my details ?

Thankyou for any advise

Re: Scammed

Peter_W — Sun, 30 Mar 2025 11:19:46 GMT

Hi @Nicky108.

Thanks for reaching out to us here on the Community!

You've definitely done the right thing in cancelling your card; one of my family members once fell for a similar scam, so I know all too well how worrying this is.

If you haven't already I would definitely reset the password for your account, and if you use this for any other accounts in your name do the same thing with them.

I would definitely give our customer care team a call too, that way we can review your account at our end and make sure this is secure and hasn't seen any suspicious activity.

Peter

Re: Scammed

Nicky108 — Sun, 30 Mar 2025 12:39:55 GMT

Thankyou so much Peter for your help 😊

Re: Scammed

Peter_W — Sun, 30 Mar 2025 12:55:17 GMT

Thanks @Nicky108 😊

If you have any more questions please feel free to let us know!
Peter