topic Re: Re: Remove age restriction and content lock in Security

Re: Remove age restriction and content lock

Ovidiu90 — Thu, 10 Oct 2024 08:19:40 GMT

Hi,I want to remove content lock!

Thank you!

Re: Re: Remove age restriction and content lock

Katie_B — Thu, 10 Oct 2024 08:32:08 GMT

Hello @Ovidiu90.

Thanks for coming here.

Are you a pay as you go or pay monthly customer?

Katie

Re: Re: Remove age restriction and content lock

XRaySpeX — Thu, 10 Oct 2024 09:40:32 GMT

@Ovidiu90 : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Re: Remove age restriction and content lock

Balsal121 — Mon, 14 Oct 2024 13:06:04 GMT

**bleep**

Re: Re: Remove age restriction and content lock

Ivan321 — Fri, 01 Nov 2024 15:30:30 GMT

I want to remove content lock

Re: Re: Remove age restriction and content lock

Debbie_G — Fri, 01 Nov 2024 18:01:32 GMT

Hi @Ivan321.

Welcome to the community.

Are you a contract or a pay as you go customer?

If you have a contract account, you can find more information about removing the content lock on our How Do I Turn On Parental Controls on My Device? help page.

If you have a pay as you go account, I recommend getting in touch with our team to request this. You can also visit an EE Retail store with photo ID to complete this.

Debbie 🙂

Re: Re: Remove age restriction and content lock

Ninja22de — Sat, 02 Nov 2024 01:35:24 GMT

Yes

Re: Re: Remove age restriction and content lock

Leanne_T — Sat, 02 Nov 2024 09:32:38 GMT

Morning @Ninja22de

Do you have a query we can help you with?

If you would like to remove the content lock from your account, please see our How Do I Turn On Parental Controls on My Device? page for details 🙂

Leanne.

Re: Re: Remove age restriction and content lock

Roderic — Fri, 21 Mar 2025 12:51:10 GMT

Hi can you please remove age restriction on my number

[Mod edit - removed mobile number - please do not post personal details for public view]

Re: Re: Remove age restriction and content lock

Michael_D — Fri, 21 Mar 2025 14:32:30 GMT

Hi @Roderic

Welcome to the community.

We don't have access to your account to be able to remove the age restriction, but you can see how to request this on our How do I turn on parental controls on mobile plans help page.

Michael

Re: Re: Remove age restriction and content lock

adrin8y — Sun, 18 May 2025 07:41:25 GMT

Hi there how do I remove my restrictions

Re: Re: Remove age restriction and content lock

Ali_A — Sun, 18 May 2025 10:17:06 GMT

Hi @adrin8y

Please go to How To I Turn On/Off Parental controls to change your Content Lock / Parental Controls on Pay monthly (contract) lines.

For Pay as you go (Pre pay) you need to call EE on 150 with a credit card handy to verify your age. Alternatively you can visit any EE store with some photo ID

Ali