topic Re: Text message from 1111 saying it is EE with an offer - genuine? in Security

Text message from 1111 saying it is EE with an offer - genuine?

RThorogood — Wed, 19 Mar 2025 13:23:24 GMT

I have had a text message from 1111 saying it is EE offering me free EU data roaming for being a loyal cystomer? It asks me to reply 'YES' to accept the offer by 26th March.

Is this legitimate or some sort of scam?

thanks,

Re: Text message from 1111 saying it is EE with an offer - genuine?

Matthew171 — Wed, 19 Mar 2025 13:47:32 GMT

I’ve also had the same message today and wondering the same?

I am due in EU twice over next month and would like to know f this is real

Re: Text message from 1111 saying it is EE with an offer - genuine?

Pazparry — Wed, 19 Mar 2025 14:32:34 GMT

Same text! Would love to know if it’s genuine, I’m away in Europe next week!.

Re: Text message from 1111 saying it is EE with an offer - genuine?

Matt_124 — Wed, 19 Mar 2025 14:33:46 GMT

EE typically send promotions and loyalty offers through from the number 1111.

If this is the case, it should be legitimate.

Re: Text message from 1111 saying it is EE with an offer - genuine?

Katie_B — Wed, 19 Mar 2025 14:47:03 GMT

Hi @Matthew171 @RThorogood.

I have looked into this and had some confirmation that this is a legitimate text.

Katie

Re: Text message from 1111 saying it is EE with an offer - genuine?

Matthew171 — Wed, 19 Mar 2025 15:13:56 GMT

Great I have now replied yes

Re: Text message from 1111 saying it is EE with an offer - genuine?

JAHarri7 — Wed, 19 Mar 2025 18:06:38 GMT

Hi, this is a legit offer, my wife just called EE.

We have 3 phones on our account and the free EI roaming has been added to all of them.

Re: Text message from 1111 saying it is EE with an offer - genuine?

Jonpmat — Wed, 19 Mar 2025 21:12:15 GMT

Has anyone had confirmation it has been activated and it’s showing on their plan?

Re: Text message from 1111 saying it is EE with an offer - genuine?

KVet79 — Thu, 20 Mar 2025 15:56:01 GMT

I still haven’t had anything to say that it has been activated, and there is nothing showing on my account app etc. I did try calling this morning, ended up using the interactive chat thing, who assured me that it was active. However, she then went on to say that I should inform EE when I travel to the EU to make sure it is active! When using Roaming as an Inclusive Extra, I’ve never had to do that before….

Re: Text message from 1111 saying it is EE with an offer - genuine?

Jonpmat — Thu, 20 Mar 2025 16:02:05 GMT

I called them earlier, was advised that it will be activated on the 26th March, can possibly take 24 hours.

Re: Text message from 1111 saying it is EE with an offer - genuine?

KVet79 — Thu, 20 Mar 2025 17:09:22 GMT

Ah, excellent. Thanks for letting me know.

Re: Text message from 1111 saying it is EE with an offer - genuine?

Torn — Fri, 21 Mar 2025 10:37:42 GMT

I've had no confirmation but it is showing on my add ons

Re: Text message from 1111 saying it is EE with an offer - genuine?

Jonpmat — Sat, 22 Mar 2025 11:38:33 GMT

Is it showing in the app?

Re: Text message from 1111 saying it is EE with an offer - genuine?

Jimbo2 — Tue, 25 Mar 2025 01:51:13 GMT

How long does it take for the EU roaming to be added after typing yes to this msg?

Re: Text message from 1111 saying it is EE with an offer - genuine?

Leanne_T — Tue, 25 Mar 2025 08:08:45 GMT

Morning @Jimbo2

Thanks for coming to the community.

This should be added within 24 hours for you.

If you log into the EE app, do you have the add-on showing?

Thanks 🙂

Leanne.

Re: Text message from 1111 saying it is EE with an offer - genuine?

KVet79 — Tue, 25 Mar 2025 08:52:17 GMT

Sorry to be pedantic, Leanne, but should it be added 24 hours after replying to the text, or 24 hours from now (others have suggested that it will be added on 26th)??

I replied last Wednesday and nothing is showing on the app yet….

Re: Text message from 1111 saying it is EE with an offer - genuine?

Jonpmat — Tue, 25 Mar 2025 09:03:55 GMT

I spoke to customer services and they said it will be added on the 26th and can take 24 hours to be activated. EE haven’t made it clear unfortunately.

Re: Text message from 1111 saying it is EE with an offer - genuine?

Leanne_T — Wed, 26 Mar 2025 12:46:01 GMT

Hi @Jimbo2 @KVet79

Is the add-on showing on your account today?

Thanks 🙂

Leanne.

Re: Text message from 1111 saying it is EE with an offer - genuine?

KVet79 — Wed, 26 Mar 2025 12:47:10 GMT

Yes, it’s showing today! Thanks for all your help.

Re: Text message from 1111 saying it is EE with an offer - genuine?

Leanne_T — Wed, 26 Mar 2025 12:48:19 GMT

Thanks for coming back and letting me know @KVet79

Apologies for any confusion 🙂

Leanne.