topic Re: Red 1 by Cyber Security icon but no messages in Security

Red 1 by Cyber Security icon but no messages

Looby4 — Thu, 27 Feb 2025 10:24:52 GMT

There is a Red background 1 on Cyber Security icon but I can’t see any unread messages or alerts.

Re: Red 1 by Cyber Security icon but no messages

Leanne_T — Thu, 27 Feb 2025 13:35:01 GMT

Hi there @Looby4

Thanks for coming to the community,

Have you tried the steps below to see if there are any alerts showing?

Log in to your EE account
Go to Add-ons and Benefits
Then select EE Cyber Security.
Click Manage to access the Norton portal, then check the ID Theft Protection section for any alerts regarding your personal information on the dark web.

If nothing is showing, are you seeing the red 1 icon in the app?

Leanne 🙂

Re: Red 1 by Cyber Security icon but no messages

Looby4 — Fri, 28 Feb 2025 11:04:18 GMT

Hi Leanne
No ID Security Theft alerts and Red1 icon still showing on App.
Linda

Re: Red 1 by Cyber Security icon but no messages

Leanne_T — Fri, 28 Feb 2025 12:40:43 GMT

Thanks for checking @Looby4

Have you tried logging out and back into the app? If this still shows, could you try deleting and re-installing the app to see if the icon still shows?

Leanne.

Re: Red 1 by Cyber Security icon but no messages

Looby4 — Fri, 28 Feb 2025 16:33:18 GMT

Hi Leanne
I tried logging out and back in on both iPhone and iPad. Red 1 still on
both. Then deleted App on both devices.

Reinstalled on iPhone, requested to add Calendar Security which I did and
Red 1 went from iPhone. Thank you.

However, App automatically reappeared on iPad but with Red 1 still
showing. When logging in on iPad takes me to No seat available instead of
showing list as on iPhone.

Looby

Re: Red 1 by Cyber Security icon but no messages

Leanne_T — Fri, 28 Feb 2025 16:45:21 GMT

Hi @Looby4

Thanks for trying this for me.

If the iPad has not updated after deleting the app and re-installing please get in touch with our technical support team and they will get this looked into for you.

Leanne 🙂

Re: Red 1 by Cyber Security icon but no messages

Looby4 — Fri, 28 Feb 2025 16:47:18 GMT

Will do.

Re: Red 1 by Cyber Security icon but no messages

Leanne_T — Fri, 28 Feb 2025 16:50:18 GMT

Thanks very much @Looby4

Leanne 🙂