topic Re: Billing in Security

Billing

William969 — Mon, 24 Feb 2025 09:23:40 GMT

Goodmorning

I have received a text message from this number±447303067801 regarding outstanding bill.

Very worried as i have checked my bill this morning and is all up to date.

This text mentions "to continue using network plan,please renew your details by visiting:

https://ee-online-uk.web.app"

Could somebody in EE please check this website.

I'm definitely not clicking on this web.Looks fraudulent .

Has anybody else had this text message?

Thankyou

Re: Billing

Alex_H — Mon, 24 Feb 2025 11:42:56 GMT

Hi @William969,

Welcome to the EE Community

That message you have received is a spam phishing message. Texts from us will come from either 150 or show EE as the sender rather than a number. You have definitely done the right thing in checking your account separately rather than by visiting the link in the text.

You can forward the text message to 7726 to report it as a spam phishing message. We have more information on our page here on how to stay safe from phishing messages Online Security: Avoid and Prevent Scams | EE

Alex

Re: Billing

XRaySpeX — Mon, 24 Feb 2025 19:49:20 GMT

@William969 : It's obviously a scam! The link in it is not even to EE (domain ee.co.uk).

There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.

Report spam texts to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).

Re: Billing

bristolian — Mon, 24 Feb 2025 20:42:16 GMT

To add, any email or text message requesting you to "click here to update your details" is an absolute red-flag for phishing.

Not only do no reputable companies or organisations ask you to do so, but it's a classic scammers technique.

Checking your bill or account with a supplier's own website is always an excellent check.