topic Re: How do I remove Norton set up by EE? I have tried removing but is doesn't in Security

How do I remove Norton set up by EE? I have tried removing but is doesn't

Teefus — Thu, 20 Feb 2025 15:34:16 GMT

I am fed up of alerts from norton, which are yonks old. I want to remove norton, but can't. There seems no way of getting rid.

Thanks for any suggestions. Teefus

Re: How do I remove Norton set up by EE? I have tried removing but is doesn't

XRaySpeX — Thu, 20 Feb 2025 16:55:49 GMT

@Teefus : Which Norton? On which product/service? What is its connection with EE?

Have you tried the My Norton site & cancelled your subscription? Did you register there?

Re: How do I remove Norton set up by EE? I have tried removing but is doesn't

Teefus — Fri, 21 Feb 2025 12:32:34 GMT

Thanks for your reply. Norton is part of my package from BT / EE broadband and "Norton" is not showing in my program list and I would like to remove it as it is very intrusive and reporting old items which don't exist anymore and haven't for quite some time, months / years. I thought it might have improved regards it's intrusion, but it appears not and I have no idea how it is feeding the reports.

Thanks Teefus

Re: How do I remove Norton set up by EE? I have tried removing but is doesn't

Peter_W — Fri, 21 Feb 2025 14:48:07 GMT

Thanks for explaining there, @Teefus.

What exactly are these notifications saying, and which operating system are you using?
Peter

Re: How do I remove Norton set up by EE? I have tried removing but is doesn't

Teefus — Fri, 21 Feb 2025 15:43:29 GMT

Thanks Peter,

It's giving reports of a very old password on "the dark web", which I haven't used - the password that is, for probably more than a year.

It's also annoying that in 2 days on EE I have had to change my password 3 times! such a pain, and it's been a unique password each time.

Re: How do I remove Norton set up by EE? I have tried removing but is doesn't

Peter_W — Fri, 21 Feb 2025 15:50:22 GMT

Thanks @Teefus, are these notifications via email, or are they direct through your operating system?
Peter