topic Cyber Security Duo - How to install on a second device? in Security

Cyber Security Duo - How to install on a second device?

KM77773 — Sat, 15 Feb 2025 13:55:13 GMT

Hello, I've just recently added on Cyber security Duo to my subscriptions, does anyone know how to get it onto the second device please? I can see where I manage this Add On on my online account, but every time I click on ACTIVATE, nothing happens.

Thank you.

Re: Cyber Security Duo - How to install on a second device?

Matt_124 — Sat, 15 Feb 2025 15:05:31 GMT

Is it currently working on your own device through the EE Cyber Security app?

I found when I upgraded and kept it on from my last plan that it keeps telling me to activate, which it gives me an error for, but if I log in to the EE Cyber Security app with my EE ID then I can still access my subscription as normal.

Re: Cyber Security Duo - How to install on a second device?

KM77773 — Mon, 17 Feb 2025 20:10:18 GMT

Thank you for your response. I’ve been into the EE shop today and they downloaded the cyber security app and got it all set up for me.
Sent from my iPhone

Re: Cyber Security Duo - How to install on a second device?

Michael_D — Tue, 18 Feb 2025 08:52:57 GMT

Thanks for the update @KM77773. I'm glad to hear that the store have been able to resolve it for you.

Michael