topic Scam re EE/BT merger in Security

Scam re EE/BT merger

annie_stu — Tue, 11 Feb 2025 10:34:10 GMT

I just received a call from a Southampton number (023 8244 2991) claiming I would be receiving a new SIM card tomorrow due to the EE/BT merger. They said they would transfer me to another department, but I hung up, assuming it was a scam. Can you confirm that it is?

Re: Scam re EE/BT merger

Ali_A — Tue, 20 May 2025 17:45:31 GMT

Hi @annie_stu

Welcome to the EE Community

You can check if a call is genuine and from us on our How Do We Contact You page.
Or if the call was from our Direct Partners at Phone numbers EE partners will call from.
To check calls from BT visit What numbers could BT contact me from?

If you're concerned about unsolicited contact from other companies, you can visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.

You can also report the call to be investigated at Report a scam call | Help

Ali

Re: Scam re EE/BT merger

Gill6661 — Wed, 09 Apr 2025 02:18:00 GMT

Scam I continued call to see clearly from abroad noisy as well wanted all my personal details which I told them they already have as I pay by direct debit they then hung up on me

Re: Scam re EE/BT merger

wthit56 — Sat, 26 Apr 2025 15:01:34 GMT

I just got that same call, from a similar number. Searched online for something about an EE/BT merger and found nothing but talk of a scam. Mentioned I looked online, and they immediately changed tone. "This is not a promotion!" So I just hung up.

Looks like EE only contacts us using 0845 numbers. I'll remember that from now on.

It really sucks that any call I get from someone with an Indian-like accent, I immediately get scam vibes from, just because I know it's such a big thing in that part of the world and it very often is a scam, I've learned from scambaiter channels. I feel dirty reacting that way, but it's only when it's an unknown caller on the phone, not out in the real world. It just sucks that these scammers have basically tainted the reputation of anyone with that accent. I hate this whole situation...

Re: Scam re EE/BT merger

Matt_124 — Sat, 26 Apr 2025 17:26:42 GMT

Some of EE's outbound partners may also contact customers on occasion from other numbers, these can be found here:

https://ee.co.uk/help/profile/manage/phone-calls-from-our-partners

Re: Scam re EE/BT merger

wthit56 — Sat, 26 Apr 2025 17:49:28 GMT

Ah thank you. It was 020 3584 2599, so not legit.

I’ll probably add all the legit numbers to my contacts so I can easily know if it’s a scam or not. That could be a good thing to provide customers somehow, for peace of mind.

By the way, every time I try to write a comment on here about 20 seconds in a pop up interrupts and says do I want to take a survey? Like, no! You know I’m typing right this second! Maybe fix that?

Re: Scam re EE/BT merger

Chris_B — Sat, 26 Apr 2025 19:48:25 GMT

@wthit56 Just so you know BT purchased EE back in 2016.

And @Matt_124 is a customer just like you so can not fix anything. Once you hit the No on would you like to take a survey, it shouldn’t pop up again. It will however pop up every time you log back in to the forum.

Re: Scam re EE/BT merger

NEnston — Thu, 14 Aug 2025 08:37:10 GMT

Received phone calls from an 020 number claiming to be from EE informing me that my SIM card is out of date & will be deactivated in 3 days I will receive a new one the post . There is nothing wrong with my SIM card is this a scam or is it genuine ? How can I check ?

Re: Scam re EE/BT merger

Debbie_G — Thu, 14 Aug 2025 10:55:33 GMT

Hi @NEnston.

Welcome to the community.

If you're unsure whether a call you've received is genuinely from EE or one of our partners, you can check our How Do We Contact You About Your Account? and Numbers EE partners will call from Help pages. These list the official numbers we use to contact customers.

You can report suspicious calls using our Report a scam call form. The information will be shared with our partner Hiya to help improve call protection.

For tips on avoiding scams, visit our Avoid unwanted texts or calls Help page.

Debbie