topic Removing age restrictions in Security

Removing age restrictions

SimonBotley — Thu, 06 Feb 2025 20:30:10 GMT

Re: Removing age restrictions

SimonBotley — Thu, 06 Feb 2025 20:22:06 GMT

Can I talk to you please

Re: Removing age restrictions

SimonBotley — Thu, 06 Feb 2025 20:23:42 GMT

I'm trying to remove age and content block

Re: Removing age restrictions

Dankee89 — Thu, 06 Feb 2025 20:25:02 GMT

I just wanna remove content kick mate nothing more but apparently I need to
go to store a bank card driving licence passport isn’t good enough

Re: Removing age restrictions

SimonBotley — Thu, 06 Feb 2025 20:26:52 GMT

Hello do you work for EE ?

Re: Removing age restrictions

Chris_B — Thu, 06 Feb 2025 21:23:44 GMT

@SimonBotley you need to call customer support on 150 and request content lock be removed and with a credit card pay a refundable token to have content not removed or you can go to an EE store with in date photo ID to make this request there.

Re: Removing age restrictions

XRaySpeX — Thu, 06 Feb 2025 22:51:31 GMT

@SimonBotley , @Dankee89 : Are you on a mobile contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Removing age restrictions

Abby311 — Thu, 03 Apr 2025 06:37:11 GMT

How do I turn off my agh restrictions

Re: Removing age restrictions

Rach_H — Thu, 03 Apr 2025 09:25:23 GMT

Hi @Abby311,

Welcome to the Community!

You can adjust your Content Lock settings to suit your needs.

Rach

Re: Removing age restrictions

XRaySpeX — Thu, 03 Apr 2025 13:03:47 GMT

@Abby311 : Read the Solution of this thread you've latched onto.

Re: Removing age restrictions

Domguy23 — Fri, 09 May 2025 12:32:22 GMT

Hello there I’d lien to remove my age restrictions on my account how can I do this

Re: Removing age restrictions

XRaySpeX — Fri, 09 May 2025 13:43:20 GMT

@Domguy23 : Read the Solution of this thread you've latched onto.

Re: Removing age restrictions

Aky3 — Fri, 01 Aug 2025 08:24:27 GMT

I need age restrictions removed

Re: Removing age restrictions

Chris_S — Fri, 01 Aug 2025 10:32:17 GMT

Hi @Aky3

Just follow the instructions on our parental controls web page to see how to adjust your age restrictions.

Chris S

Re: Removing age restrictions

XRaySpeX — Fri, 01 Aug 2025 11:07:41 GMT

@Aky3 : Read the Solution of this thread you've latched onto.

Re: Removing age restrictions

Gabonne33 — Wed, 05 Nov 2025 22:45:01 GMT

Remove age restrictions

Re: Removing age restrictions

Katie_B — Thu, 06 Nov 2025 08:11:58 GMT

Good morning @Gabonne33.

Welcome to the community.

Information on removing content lock can be found by visiting this page.

If you have any questions please be sure to let us know.

Katie

Re: Removing age restrictions

Lordy13 — Wed, 13 May 2026 21:16:48 GMT

Can you remove my age restriction?

Re: Removing age restrictions

Ali_A — Thu, 14 May 2026 09:13:37 GMT

Hi @Lordy13

You'll need to follow the steps on the solution of this thread to remove your age restrictions.

Ali