topic Email received from EE regarding order not made. in Security

Email received from EE regarding order not made.

jacka_21 — Thu, 23 Jan 2025 12:52:54 GMT

Hi,

I am not an EE customer but received an email from no-reply@info.ee.co.uk using my name to inform me that I had made an order (which I did not).

Is this a scam/phishing email or has someone fraudulently used my email address/contact details?

i tried calling EE but could not get through.

Re: Email received from EE regarding order not made.

jacka_21 — Thu, 23 Jan 2025 13:02:29 GMT

To note, that is not my address.

Re: Email received from EE regarding order not made.

timprocter — Thu, 23 Jan 2025 13:09:48 GMT

SCAM I had the same. Delete and report it.

Re: Email received from EE regarding order not made.

Peter_W — Fri, 24 Jan 2025 15:50:34 GMT

Hey there @jacka_21.

Welcome to the EE Community!

I've had to reject the image that you've uploaded here as there's personal information on it that we can't share in public.

It's always good to get these things double checked though, and you can't be too cautious when it comes to the risk of scam emails etc.

From what I saw this does look to be a genuine email from us though, so chances are there's been a typo when entering the customer's email address for a new contract.

If you contact our broadband team, they'll be able to get this checked out for you.

Peter