topic Re: Remove content lock in Security

Remove content lock

Vanni1 — Thu, 19 Dec 2024 09:15:56 GMT

I want to remove the contents lock

I am 41 years

Michael_D — Thu, 19 Dec 2024 09:16:44 GMT

Thanks for coming to the community.

Are you using a pay monthly contract phone or pay as you go SIM?

Michael

XRaySpeX — Thu, 19 Dec 2024 14:26:13 GMT

@Vanni1 : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Amy328 — Wed, 30 Apr 2025 10:25:38 GMT

Monthly

Michael_D — Wed, 30 Apr 2025 13:05:40 GMT

Welcome to the community.

If you have a pay monthly contract, you can see how to remove the content lock on our How do I turn on parental controls on mobile plans page.

Michael